Customer Experience Representative

Summary

What you’ll be doing…

With your superior customer service skills and excitement for technology, you’ll deliver an exceptional customer experience to go along with America’s fastest and most reliable network! Customers rely on us. When they have questions or issues, you’ll be there.

When you join Verizon…

You’ll be doing work that matters alongside other talented people, transforming the way people, businesses and things connect with each other. Beyond powering America’s fastest and most reliable network, we’re leading the way in cloud and security solutions, Internet of Things and video entertainment. Of course, we will offer you great pay and benefits, but we’re about more than that. Verizon is a place where you can craft your own path to greatness. Whether you think in code, words, pictures or numbers, find your future at Verizon.

Responsibilities

Your responsibilities will include, but are not limited to:

• Responding to Federal Business customers requests about installation, disconnection, or changes to service.
• Identifying customer needs and proactively offering our products and services.
• Investigating and resolving customer and internal inquiries on service, billing, rates, adjustments and policy issues.
• Working with other internal departments to achieve customer requirements.
• Verifying service order accuracy and completeness and making corrections/changes, as needed.
• Working evenings, weekends, holidays and unscheduled shifts as determined by the needs of the business.

In this worksite-based role, you'll work onsite at a defined location.

Qualifications

What we’re looking for…

You’ll have a passion for customer service excellence with amazing communication skills and a positive, professional attitude. You’ll thrive in a fast-paced work environment, and enjoy helping our customers connect to the digital world.

Even better if you have:

• A related Associate Degree or 2+ years of relevant experience.
• Customer Service call center experience.

Test(s) Required

Verizon Job Fit Test A
SACS HTML Results
VZ Test for Customer Service
Sales and Service SI

Test Preview

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.