Customer Care Coordinator

Customer Care Coordinator (Job Number: 2211871 )

Position Summary:

The Penske Customer & Sales Support team is currently seeking outgoing, customer focused individuals to help support our National Sales team and their customers across the country. You’ll be a part of a dedicated team of people who work to make it easy for our customers to obtain answers to an array of questions and concerns.

In this role you’ll leverage your customer service, problem solving, and relationship building skills to ensure we take care of our largest customers. You’ll collaborate with other Penske team members within the corporate office and across our 2,200 rental facilities nationwide. Our goal is to exceed our customers’ expectations by taking ownership of all requests that come into our team and handling them accurately and quickly.

This Position Offers You:

• The ability to gain exposure across our business, which can help you move your career forward into other growth opportunities.
• Training on Penske systems, products, and sales skills to help you succeed
• Full time, benefits eligible employment

This position is located at our corporate offices in a suburban setting 7 miles South of Reading, PA.

Major Responsibilities:

• Provide excellent customer service with every interaction
• Quickly and accurately handle customer/field inquiries
• Coordinate on behalf of internal/external customers to resolve their requests
• Coordinate billing process changes and analysis with: Customers; Field Associates and Executive Account Managers
• Evaluate and implement billing process improvements to streamline billing activities and ensure accurate invoices to customers
• Other projects as assigned by the supervisor

Qualifications:

• Bachelor’s Degree required
• Excellent customer service skills required
• 2 years of customer service experience required
• Proficiency with computers required
• Salesforce software experience preferred
• Regular, predictable, full attendance is an essential function of the job
• Must be flexible to work non-traditional hours: holidays, nights and weekends
• Strong interpersonal and telephone etiquette skills, and the ability to build rapport with customers
• Excellent verbal, written, and listening communication skills as you’ll be handing inbound and outbound calls from multiple sources
• Ability to type, listen and think of an appropriate solution to your customer's needs all while keeping up a lively verbal exchange.
• Provide a legendary experience for all customers by connecting and providing solutions
• Basic math, logic, geography and problem solving skills as well as the ability to follow specific instructions are also required
• Regular, predictable, full attendance is an essential function of the job
• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Truck Leasing

Penske Truck Leasing Co., L.P., headquartered in Reading, Pennsylvania, is a partnership of Penske Corporation, Penske Automotive Group and Mitsui & Co., Ltd. A leading global transportation services provider, Penske operates a premier fleet of vehicles and serves its customers from locations in North America, South America, Europe, Australia, and Asia. Penske’s product lines include full-service truck leasing, contract maintenance, commercial and consumer truck rentals, used truck sales, transportation and warehousing management and supply chain management solutions. Visit www.GoPenske.com to learn more.

Work Locations :

Reading, PA 19607

Primary Location : United States-Pennsylvania-Reading

Job : Other Corporate

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Req ID: 2211871