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Job Details

Retail Customer Care Trainer & Content Creator

Customer Service

Customer Care Representative


Tampa, Florida, United States

Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?

Then apply today to our Customer Service Team at Ashley Furniture – the number one retailer of furniture and bedding in the United States!  

There is only one boss: The Customer. Our Customer Service team promotes a positive, customer-centric environment by providing practical and impactful service to achieve consumer, business and employee satisfaction!  

Customer Service Trainer

What Will You Do?

You will be responsible for serving as an ambassador of the company by motivating all team members and promoting enthusiasm and teamwork. This individual will provide support and guidance to the Customer Service team, determine areas in need of improvement, develop training, and enhance employee performance. You are creative and organized! You will create the standard operating procedures to ensure accurate and current documents are available to the call center staff.

What Do You Need?

  • 2 years of content creation experience, required

  • Instructional design experience, preferred

  • Ability to effectively lead, guide, and coach a group on new tasks

  • Excellent oral and written communication skills  

  • Strong attention to detail  

  • Proficient computer skills, including experience with Microsoft Office Suite, internet,

  • Manage multiple tasks and priorities simultaneously  

Who Are We?

  • We offer competitive pay and excellent benefits!

  • We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.

  • Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.

  • Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.

  • Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world. 

We are an equal opportunity employer and provide a drug-free working environment. While Ashley appreciates the interest of all candidates only those meeting specific position requirements may be contacted. Principals Only.