Retail Customer Care Lead

Other information:

Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?

Then apply today to our Customer Service Team at Ashley Furniture – the number one retailer of furniture and bedding in the United States!

There is only one boss: The Customer. Our Customer Service team promotes a positive, customer-centric environment by providing practical and impactful service to achieve consumer, business and employee satisfaction!

Customer Care Lead

What Will You Do?

You will be responsible for performing the daily functions of their specified area while providing guidance and support to Customer Care Representatives when they are faced with difficult or escalated customer situations.This position will spend a majority of the workday listening customer concerns and trouble-shooting to solve problems to ensure customer satisfaction while keeping the goals of the company in mind.

What Do You Need?

·High School Diploma or equivalent, Required

·3 years’ customer service experience, Required

·Previous leadership skills are a bonus!

·Professional telephone etiquette

·Excellent oral and written communication skills

·Strong attention to detail

·Proficient computer skills, including experience with Microsoft Office Suite, internet,

·Manage multiple tasks and priorities simultaneously

·We offer competitive pay and excellent benefits!

·We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.

·Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.

·Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.

·Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.