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Job Details

Merck & Co, Inc

Senior Customer Representative, Scientific Affairs ( MERCUSR138667ENUS)

Customer Service

Customer Care Representative



Madison, Wisconsin, United States

Job Description

Subject to applicable law, all prospective hires will be required to demonstrate that they have been fully vaccinated for COVID-19 or intend to be vaccinated for COVID-19 by November 1, 2021, or qualify for a medical or religious accommodation to this vaccination requirement. Hired candidates who are not vaccinated by November 1, 2021, and who have not been approved for a legally-required medical or religious accommodation will be subject to disciplinary action up to and including termination of employment, subject to applicable law.

Senior Customer Representative, Scientific Affairs – Madison, WI:

Design, improve, adapt and implement company’s cow health monitoring equipment/products and solutions (also known as Allflex Livestock Intelligence (ALI) products) which is focused on animal identification, monitoring and traceability, to the North American dairy farming market. Conduct advanced product training to the application specialist team to support the organization’s proprietary dairy cow monitoring products and solutions. Train and commission distributors on the ALI product line. Document and communicate design changes to SCR R&D to improve product offering. Manage and resolve warranty related issues to improve SCR product offerings. Provide onsite and remote training and support for product line, providing troubleshooting as needed. Manage new product beta test sites. Develop and deliver training materials for distributor certification. Support the sales process where application is required. Train customers and distributors in the SCR products’ software and user interface. Manage testing, quality control and documentation.

Must have a Bachelor’s degree (or U.S. equivalent) in Management. Must have 5 years of experience in designing, developing, implementing, troubleshooting and providing technical support and training on cow health monitoring products and solutions. Must have experience in the development and delivery of animal identification and milking products such as Entrance ID for side parlor and swing over parlor, rotary entrance ID, Master Card communication, and sorting gate-gate timing. Must have experience in the design, development and implementation of training programs/courses on cow monitoring systems and milk monitoring systems software. Must have experience in training customers on animal monitoring products including how to enter, interpret and analyze data from cow monitoring products. Must have knowledge of SCR monitoring models and hardware (such as: Infrared Activity monitors, cSense and eSense advanced digital monitors, Long Distance Activity monitors, SenseHub Linux controller and antenna), SCR milk monitoring models and its related systems and hardware (such as: Milking Control MC200 and MC201 Electronic Milk monitoring systems, Milk meter, pulsator) and sort gate systems. 40 hours per week-M-F-9am – 5pm. Must have proof of legal authority to work in the United States.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

In a world of rapid innovation, we seek brave Inventors who want to make an Impact in all aspects of our business, enabling breakthroughs that will affect generations to come. We encourage you to bring your disruptive thinking, collaborative spirit and diverse perspective to our organization.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Kenilworth, NJ, USA, also known as Merck Sharp & Dohme Corp., Kenilworth, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:

Flexible Work Arrangements:


Valid Driving License:

Hazardous Material(s):

Number of Openings:


Requisition ID:R138667