Customer Service Representative (10:30am - 7:00pm)

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. In order to fulfill our commitment as a federal contractor, while focusing on the health and safety of our employees and those that we serve, Stryker is encouraging US employees as well as all new US employees joining our company to be fully vaccinated against COVID-19. Today or in the future, vaccination may be a requirement based on the essential functions of the specific role or applicable regulations. Please refer to our COVID-19 Vaccination Requirements FAQs page for current vaccination and/or reasonable accommodation requirements and timelines.

Why join Stryker?

We are proud to be named one the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

Under minimal supervision the Customer Experience Representative is expected to perform with honesty and integrity instituting a highly responsive and unsurpassed level of customer service.

• Answers incoming requests through a multichannel system which include but are not limited to order entry, order status and trouble shooting of products. .
• Follow standardized process to ensure 100% quality for all orders.
• Accountable for all record-keeping as appropriate and in accordance with Stryker specifications.
• Understands, interprets and explains detailed information of printed material and processes.
• Prioritizes and identifies activities and tasks, adjusting priorities when appropriate.
• Maintain continual positive attitude, builds relationships and fosters teamwork.
• Participate in continuous improvement activities/projects and assist in any additional team/organizational projects as required.
• Flexibility in responding to new and rapidly changing situations and environment.
• Demonstrates an understanding of how decisions impact customers and markets.
• Participates in the creation and continuous improvement of standardized work.

• High school diploma required

• 2+ years relevant experience required.

• Basic understanding of customer service and order entry preferred.

Yes ☐

No ☒

Kalamazoo, MI

10%

• Sedentary work: may exert up to 10 pounds of force occasionally and/or a negligible amount of force frequently to move objects. Generally involved sitting most of the time.

• Coordination of eye, hand and foot movement with an ability to grasp by hand and meet cognitive demands to include visual and auditory discrimination / memory, reading ability and memory retention ability.

• Exercise discretion and independence when applying professional expertise.
• Must be able to manage time, projects, stress and conflict.
• Must possess strong interpersonal skills including written and oral communication.
• Must be able to bring tasks through to completion with minimal supervision.

• Must have the ability to prioritize work and keep detailed and confidential records

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com