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Job Details


Field Service Technician - Houston, TX (R471591)

Customer Service

Customer Service

Yearly

No

Houston, Texas, United States

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.


Individual Responsibilities:

  • Proactively collaborates with internal teams/departments to promote a culture of inclusiveness and cooperation.
  • Responsible to live and exemplify Stryker’s Values: Integrity, Accountability, People, and Performance.

Functional Responsibilities

  • Directly support sales representatives to ensure optimal customer satisfaction and best-in-class service by providin timely post-sales service, repair management and troubleshooting.
  • Provide advanced subject matter expertise and support to sales and internal/external customers. In addition,
  • highlight complex issues via phone, email and on site, if necessary.
  • Promote Stryker’s business by recognizing opportunities to fulfill additional customer needs and communicating to appropriate Stryker personnel.
  • Schedule and perform recurring preventative maintenance visits according to customers availability and without interrupting workflow.
  • Plan for frequent travel between hospitals in health system and/or territory based on priority of service requests.
  • Follow all administrative duties and document required paperwork in a very accurate and timely manner.
  • Teach cleaning and maintenance best practices to operating room, central sterile and biomedical teams.
  • Provide post-sale in-servicing and product-use support on equipment operation and maintenance.
  • Maintain an accurate inventory of Stryker equipment and parts, verify tool calibration.
  • Participate in resolution of customer complaints and escalated issues.
  • Be a problem-solver and drive process improvements in all aspects.
  • Be a leader in personal performance for the field service metrics.
  • Manage schedule and resources as dictated by customer needs.
  • Other duties as assigned by Manager/Supervisor.

Conduct & Compliance

  • Abide by and support the policies set forth in the Stryker Code of Conduct.
  • Understand that compliance with the Code of Conduct, as it may be amended by Stryker Corporation from time to time, is a condition of continued employment with Stryker.
  • Conduct work in compliance with all laws, rules, and regulations and in accordance with Stryker’s high ethical standards.
  • Report and violations of these policies and procedures to Stryker management or in the manner outlined in Stryker’s Ethics Hotline Policy.

Supervisory Responsibilities: No

Blood Borne Pathogen Category A Position: Yes

Knowledge & Skill Requirements

  • Must have strong interpersonal and communication skills with ability to present ideas and results in logical manner.
  • Must have ability to exert up to 75lbs of force occasionally and/or up to 20lbs of force to constantly move objects.
  • Must have near visual acuity (corrected) color vision, mobility, bending, standing, stooping, and finger dexterity.
  • Must be willing to work overtime and overnight per the customer’s specified need. Up to 50% overnight travel.
  • Must have strong time management skills, ability to manage multiple functions and adhere to daily deadlines.
  • Must maintain professional appearance, work ethic, and attitude required by Stryker and our customers.
  • Must have ability to work independently in a fast-paced environment and often stressful conditions.
  • Must be self-motivated, self-reliant, and able to work with little supervision.
  • Ability to remain standing and/or walking for extended periods of time.
  • Must be detail-oriented and highly organized to prioritize tasks.
  • Excellent teamwork, coordination, and collaboration skills.
  • Proficient in Microsoft Office Applications.
  • Must have an outstanding driving record.

Education & Qualifications Preferred

  • 3-5 years of related experience in the field of medical equipment, operating rooms, central sterile or biomedical experience.
  • Experience with highly sensitive customer interactions and an understanding of the importance of customer relations.
  • Experience interpreting service bulletins, user manuals, and other technical manuals, drawings, etc.
  • Knowledge of UL/ETL/IED/FDA/TUV standards and how they apply to product designs.
  • Extensive experience with electro-mechanical equipment a plus.
  • Experience using power and hand tools.
  • Bachelor’s degree in technical field.


COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com