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Job Details


Service Associate - Fargo, ND - Sustainability Solutions (R472078)

Customer Service

Customer Service

Yearly

No

Fargo, North Dakota, United States

Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.


Essential Duties and Responsibilities

  • Collects, packages, and ships recyclable single-use medical devices from assigned accounts
  • Effectively answers questions regarding Stryker Sustainability Solutions to customers and hospital staff
  • Implements new collection areas within hospitals and surgery centers
  • Work closely with Sales Representative and Associate Sales Rep to determine collection points and schedule
  • Update scheduling system to ensure activity and collections have been logged in the area
  • Orders and ensures appropriate levels of supplies in the territory based on collection needs
  • Collect information in hospital accounts and pass along to team to help drive growth and new business in existing accounts
  • Ensures proper Stryker Sustainability Solutions' branding is present at collection sites
  • Assists sales team in providing timely, adequate solutions for customer issues
  • Adheres to hospital protocols and company policies and procedures to protect self and others from exposure to safety and health hazards

Qualifications

  • Computer literate and working knowledge of Word, Excel, PowerPoint
  • High level of self-motivation and ability to work independently with minimal supervision.
  • Service-oriented personality with strong customer service skills
  • Excellent organizational, time management, listening, & analytical skills
  • Strong written & verbal communication skills
  • Thrives in a fast-paced, team environment
  • Physically able to lift up to 40 pounds on a daily basis
  • Clean driving record
  • Valid drivers’ license and auto insurance
  • Use of your personal vehicle (drive 80-100 miles/day depending on territory)
  • Experience working in a hospital environment preferred, but not required

Education and/or Experience

  • High School degree required

Computer Skills

  • Proficient with Microsoft Office

Work Environment

Work is performed inside and outside exposing the employee to various weather conditions depending on the geographical area

• Work is performed in healthcare facilities exposing the employee to various odors and lighting variations.

• Work is performed in healthcare facilities with contaminated medical devices exposing the employee to blood-borne pathogens and related health hazards

• Work requires the use of varying levels of personal protective equipment (including, gowns/bunny suits, masks/face shields, gloves, foot protection, and safety glasses.)

• Walking, standing, and sitting are required to be mobile when working or traveling between office, healthcare facilities, and other points.

• Mental acuity is required to execute written and verbal instructions, review and prepare detailed reports, and process problem solving and decision making transactions.

• Visual acuity is required to review written and electronic communications and safely handle contaminated medical devices.

Manual dexterity and eye-hand coordination is required to operate computers, handle medical devices.


COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com