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Job Details


Field Service Engineer - New York, New York (R470917)

Customer Service

Customer Service

Yearly

No

New York, New York, United States

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.


Who we want -

  • Detail-oriented process improvers. Critical thinkers who naturally see opportunities to develop and optimize work processes – finding ways to simplify, standardize and automate.
  • Meticulous documenters. Detail-oriented people who enjoy maintaining meticulous documentation of reports, metrics, proposals, and presentations.
  • Subject matter experts. Managers who not only oversee the collection, review, and analysis of data but can interpret, translate, and present on all various matters as needed.

What you will do -

As the Field Service Engineer, you will independently schedule and perform on-site installation, maintenance and repair of highly complex robotics medical equipment and software systems. You will also be responsible for maintaining customer satisfaction, providing both verbal and on-site customer support, as well as verifying and approving the operational quality of Stryker systems and equipment.

  • Demonstrate proficiency in the repair, maintenance, operation and clinical use of Stryker robotic systems and instruments
  • Exercise sound judgment and decision making within generally defined practices and policies in selecting methods and techniques for obtaining solutions
  • Independently manage work calendar and travel schedule to ensure customer satisfaction and business commitments are met within the territory
  • Serve as company liaison with customer on administrative and technical matters
  • Achieve and maintain a high level of performance whereby allowing Stryker to meet and exceed the company’s financial goals and performance metrics
  • Ensure total customer satisfaction therefore facilitating renewals of existing SAs
  • Promote the growth of Stryker by partnering with Account Executives and MPS team members actively identifying potential sales leads. Communicate regularly with Account Executives regarding these leads and any customer satisfaction issues
  • Manage and control field inventory, tools, test equipment, technical documentation, and other assigned equipment
  • Prepare and submit applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists and /or attachments
  • Independently and proactively schedule and perform required preventive maintenance visits and engineering updates (ECN’s) as required
  • Travel and assist in other Field Service team members territories
  • Instruct/train customers on operation and maintenance of equipment, software and hardware upgrades/updates, installation, and maintenance of equipment at conventions, road shows, cadaver labs or seminars as required

What you need -

  • High School Diploma or equivalent required; Bachelor’s degree -preferred
  • 5+ years of experience required; Experience in a technical field service profession or in a relevant capacity- preferred
  • Valid Driver’s license with good driving record required
  • Must have the ability to work flexible hours, as needed to support the business needs, including weekend and evening call as needed
  • Must have the ability to lift, push, pull and carry up to 50 lbs.
  • Demonstrated knowledge of robotics or highly complex product required; knowledge of capital equipment- preferred

COVID-19 vaccination requirements

Stryker is driven to work together with our customers to make healthcare better. Employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required, depending on customer requirements, to obtain the COVID-19 vaccination as an essential function of their role.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com