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Job Details

Customer Service Representative (R471897)

Customer Service

Customer Service



Cary, Illinois, United States

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Who we want:

  • Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.
  • Charismatic networkers. Relationship-savvy people who intentionally make connections with both internal partners and external contacts. You will be the face of Stryker!
  • Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.
  • Life learners. People who want to learn, grow and develop within Stryker’s broad scope of opportunities. This is a company you can grow with!
  • Self-starters. People who thrive in an autonomous work atmosphere. Go getter mentality.

What will you do:

  • Promptly and professionally respond to all inbound customer needs. Role includes understanding complete product portfolios, direct and contract pricing, distribution and consumer direct processes, problem solving and complaint handling, as well as sales and clinical support.
  • Communicate professionally and effectively both written and verbally.
  • Support Sales and Marketing for new product launches
  • Thorough processing of customer returns (including coordination of product pick up and reimbursements to customer)
  • Process customer complaints in accordance with federal regulations
  • understanding of GPO’s, IDN, National Accounts pricing
  • Problem solve- billing errors, freight options, shipping errors
  • Works directly with logistics for tracking and expediting orders
  • Identifies cost effective transportation options for customers
  • Direct sales support
  • Facilitating service interruptions
  • Sales and inventory data reporting for Sales and Marketing
  • Customer order processing: Complete entry to delivery
  • Effectively communicate specific product features and benefits as well as the medical problems they address.
  • Comprehend terminology associated with human anatomy and patient care in an acute care setting.
  • Become knowledgeable of Medical distribution sales model.
  • Become proficient with all systems related to role
  • Demonstrate understanding of all CS processes and procedures and their impact on customer interactions

What you need:

  • Bachelor’s degree: Marketing fields, general business or communications related fields-preferred.
  • 2+ years’ experience in a professional service related industry.
  • Proficient in Microsoft products: Excel, Word, etc.
  • Proficient in navigating web based programs
  • Detail orientated
  • Comfortable making decisions
  • Ability to work in team setting and independently
  • Identify priorities

What We Offer:

  • A winning team driven to achieve our mission and deliver remarkable results
  • Quality products that improve the lives of customers and patients
  • Ability to discover your strengths, follow your passion and own your own career

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting