Job Details

Stryker

http://www.stryker.com

Advance Field Service Technician

Occupation: Customer Service

Specialty: Customer Service

Visa sponsorship provided: No

Location: Flower Mound, Texas, United States

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Basic Function

Performs Advanced Field Service of Stryker Operating Room equipment.
Troubleshoots and repairs complex technical issues.
Maintains quality records post servicing of equipment performs quality checks on Stryker Communications product line post service.
Assists Field Service Technicians during Escalated Tasks.

Responsibilities

Will work independently with guidance and tasking from Supervisor.
Follows and develops written procedures for troubleshooting and maintenance of mechanical electrical and electronic systems. Will write field troubleshooting reports.
Documents process of technical support form initiation of call through problem resolution of situation including all quality records involved.
Interacts with Quality and R&D to solve complex issues. Makes recommendations based on field experience for design improvement and process improvement.
Keeps team members and supervisor informed of issues requiring FDA notification and MDR reporting.
Responsible for compliance with standard written procedures and quality documentation of company policies and procedures of the Technical Support department.
Will conduct training for new hire personnel and on site hospital bio medical and nursing staff.
Will conduct advanced training for Field Service Technicians at hospital locations.
Interacts with customers with regard to post market surveillance.
Responsible for staying current with all Compliance Wire training with none past due.
Other duties as assigned by manager.
Has the independence and authority to perform required tasks to ensure all provisions of the quality system are met.

Physical requirements

Heavy work: Exerting up to 50 pounds of force occasionally and/or up to 10 pounds of force frequently and/or a negligible amount of force constantly to move objects.
Must be able to review printed materials.
Must have demonstrated fine motor skills.
Must be able to use sophisticated test and office computer equipment (e.g. calculator, PC, telephone, Broadcast test and measurement equipment etc.).
Ability to work with large pieces of equipment.

Mental requirements

Effective reading and writing skills.
Must be able to show time management skills.
Must be able to analyze and resolve non-routine testing and/or equipment issues using independent judgment.
Must be able to follow and explain detailed instruction troubleshooting and inspection procedures.
Must be able to complete detailed documentation accurately.
Must be able to logically diagnose issues and systematically solve problems.
Must be able to travel.
Must be able to travel on short notice.

skills/experience required

3-4 years as a Field Service Technician with Stryker Communications
Above Effective Yearly Reviews.
Effective interpersonal and communication skills.
Must be able to communicate effectively with surgeons, hospital staff, nurses and biomedical personnel.
Ability to prioritize issues.
Computer literate, including basic network setup and IP structures.
Functional with Microsoft Office including Excel, and Word.
Ability to learn new systems and technologies quickly.
Ability to troubleshoot advanced technical issues that require escalation.
Advanced electronic and mechanical aptitude.
Knowledge of Stryker Communications installation procedures.
Knowledge of Stryker Communications product line.
Knowledge of OR etiquette and basic hospital procedure.

education/training required

Associate’s degree, technical degree, or Bachelors Degree preferred.
3-4 years as a Field Service Technician with Stryker Communications.

t detailed job description here.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.