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Job Details


UnitedHealth Group

Patient Service Representative, Phone Room (105920702)

Customer Service

Customer Service

Yearly

No

Plainfield, Indiana, United States

Opportunities with American Health Network, a Part of Optum. When you join American Healthcare Network (AHN), you become a part of a team that strives to identify and retain the top healthcare professionals in the market it serves. At American Healthcare Network, we want to be the best healthcare organization we can be. Our mission is to improve the health of our patients. We’re a physician led organization, operating over 70 medical offices in Indiana and Ohio, with over 3000 providers and 1200 employees. We’re also an OptumCare partner, part of UnitedHealth Group family of businesses, and backed by the resources of a global healthcare organization working to help people live healthier lives and help make the health system better for everyone. That’s an important differentiator as more people need our help simplifying the complexities of the American health care system. At the same time, the culture of AHN supports work-life flexibility for providers and places a high value on their physical, emotional, financial and other aspects of well-being. Find out what it means to be part of an exceptional company that values its providers, its role in health care and making a difference one patient at a time. Take a look at American Health Network and explore a new path to your life’s best work.(sm)

Position Details:

Location: American Health Network, a Part of Optum: 1100 Southfield Drive Plainfield, Indiana

Schedule: Monday - Friday, 8:00am - 5:00pm. No evenings, weekends or holidays.

Primary Responsibilities:

This position will be working in the phone room handling patient calls, but may also be cross-trained to assist with the duties below:

  • Assist patients with intake processes including copying required documents
  • Answer phones and schedule appointments
  • Manage medical records (maintains, files / scans, prepares for schedule)
  • Ensure all correspondence is scanned and/or filed in timely manner
  • Process requests for medical records release and maintain appropriate logs

Required Qualifications:

  • High School Diploma or equivalent
  • Customer service or healthcare experience
  • Ability to commute to office location/s
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • Experience with medical front office tasks such as patient registration, billing and coding, scheduling, electronic medical records (EMR), prior authorizations, referrals, healthcare customer service/call center and insurance verification
  • Solid understanding of medical terminology
  • Experience using NextGen EMR, Microsoft Outlook and clinical databases
  • Medical certifications including CMAA, CEHRS, CBCS, CPCT/A, and CPR

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: OptumCare is an Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment

Job Keywords: Patient Service Rep, Phone Room, Plainfield, Indianapolis, IN, Indiana

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