Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

Microsoft (M365) Customer Relationship Lead ( R-00082787 )

Customer Service

Customer Service



Gaithersburg, Maryland, United States


Job Description:

The Government Health and Safety Solutions Operation is seeking a Customer Relationship Lead, contingent upon contract award, to support

federal organizations in implementing new M365 features and leveraging the Microsoft technologies to support their business. Must be local to the DC Metro area for travel to the Gaithersburg area of MD.

The Lead will serve as the primary liaison on a day-to-day basis between the

customer and the Leidos team. The lead will receive customer communication and determine which member of the team is the appropriate individual to act on the communication and triages communication accordingly. This includes making judgments about when issues need to be escalated to the project manager.

Primary Responsibilities

* Represents the project team at internal and external meetings. This includes participating actively on behalf of the team in internal program meetings for “leads”

* Coordinates project activities on the team, and proactively monitors compliance with the baseline schedule and/or any schedule recovery efforts; reports regularly (at least weekly, more frequently if needed) to the Project Manager on status of scheduled activities

* Provides tasking and direction to all members of the project team who are not under the direction of the Technical Lead (e.g., analysts, testers, SMEs) and reports and coordinates this tasking and direction with the Project Manager weekly, or more frequently as needed

* Responsible for management of the product backlog (directs, supervises, and coaches analysts and team members on how to interact with and use the product backlog, monitors health and status of product backlog, ensures adherence to processes related to management of the product backlog)

* Responsible for creating the first draft of the Monthly Reports for the project (activities related to this task may be delegated, but it remains the customer lead’s responsibility); posting the draft Reports to CENTER in accordance with process and schedule guidance and kicking off review as defined by applicable processes.

Responsible for ensuring that all reviewer/contributor comments are addressed.

* Participates in and contributes to the monthly schedule update meetings with the Project Scheduler and the Project Manager

* Responsible for reading and understanding the statement of work, and escalating any scope issues that arise to the Project Manager

* Responsible for coaching, mentoring, and training of project functional staff.

* Represents the business requirements and needs of the customer within the team and across the program; unless otherwise assigned to team analysts, serves as Representative of the Product Owner to the Scrum Team

* Responsible for collecting and reporting project metrics as assigned

Basic Qualifications

* BS and 4-8 years of experience related to requirements management supporting large scale organizations using waterfall or agile methodologies or Masters with 2-6 years of prior relevant experience.

* Experience with Microsoft 365 tools, Power Platform, PowerBI, SharePoint, Jira, Confluence, Visio etc.

* Experience working as a federal contractor or employee

* Authorized to work in the United States

* Ability to pass a Moderate Background Investigation with the ability to obtain a Public Trust Clearance.

Preferred Qualifications

* Knowledge of HHS EPLC

Pay Range: