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Job Details

UnitedHealth Group

Manager Customer Service - Quezon City, NCR (106095615)

Customer Service

Customer Service



Quezon City, Metro Manila, Philippines

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Establish credibility with clients to enhance client outcomes (e.g., knowledge of the healthcare and insurance industries, market specific information, best practices)
  • Serve as liaison between client and internal business leaders to ensure mutual understanding of needs and clear expectations by all stakeholders
  • Proactively contact clients as needed to ensure effective delivery of our solutions and solicit customer feedback
  • Identify client scenarios that are not meeting mutual needs, and recommend appropriate course of action (e.g., unneeded solutions, unprofitable business, inability to meet expectations)
  • Evaluate and analyze client satisfaction metrics/data (e.g., SatMetrix)
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • College Undergrad, Bachelor’s Degree in Medical Allied courses
  • Demonstrate understanding of client business requirements to ensure that their needs are being met
  • Demonstrate understanding applicable systems/procedures in order to provide appropriate information to clients (e.g., workflows, claims processing systems, claims payment methodology)

Preferred Qualifications:

  • At least 3 years of experience as Customer Service Manager
  • Healthcare background
  • Background in NPS and Attrition Management
  • Flexible to work between locations - QC, McKinley and Alabang
  • Amendable to work in US shift and holidays

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.