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Job Details
Leidos
IT Service Desk Technician
Description
Job Description:
Do you have some basic IT skills and can’t figure out where to use them and gain experience?
Leidos is seeking IT Service Desk Technicians to be a member of the Tier 1 IT Service Desk team in Albuquerque, NM. The IT Service Desk Technician will effectively and accurately respond to or properly route inquiries regarding any combination of Leidos hardware in software for all Leidos employees and subcontractors worldwide. The Technician must provide the customer with accurate and complete responses, provide appropriate troubleshooting for both hardware and software, input correct information into the ticketing system, while meeting and exceeding their service expectations.
Pay: $18.00/hr with a $500.00 sign on bonus!
Schedule: Shifts are 8.5 hours with a 30 minute lunch break and are distributed based on business needs. Contact Center hours of operation are 24x7x365.
Training: Training starts on June 13, 2022 and is onsite for 4-6 weeks (Monday-Friday).
Location: This position is onsite in Albuquerque, NM. There may be an opportunity, based on performance for a rotational remote work schedule, however that would come months after working onsite in the office.
If this sounds like the kind of environment where you can thrive, keep reading!
Required Qualifications:
- High school diploma or equivalent and 1 year of technical customer service experience.
- Ability to obtain and maintain a public trust security clearance.
- Strong oral and written communication skills, with a strong focus on quality and attention to detail.
- Strong customer service skills, able to build rapport, have a warm demeanor over the phone, confidently convey information and exceed customer expectations.
- Able to adjust quickly to changing priorities and conditions, copes effectively with complexity and change.
- Competent in Internet navigation, Dual-Screen usage, Microsoft Office Tools, Windows and other software applications as appropriate.
- Ability to interact positively with customers, peers and supervisors.
- Must be able to adhere to the training schedule without any absences.
- U.S. Citizen
Preferred Qualifications:
- Call center experience with a technical service desk.
Come join our rapidly growing team and enjoy these benefits:
- Hourly Rate: $18.00/hr
- Accrue 3 weeks of PTO during your first year
- Get ten paid holidays a year
- Access to benefits on day one
- Employee discounts
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Vision insurance
- Life insurance
- Employee assistance program
- Flexible spending account
- Health savings account