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Job Details


Account Service Representative (R474508)

Customer Service

Customer Service

Yearly

No

Houston, Texas, United States

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.


Who We Want

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Customer-oriented achievers. Representatives with an unparalleled work ethic and customer-focused attitude who bring value to their partnerships.

Teammates. Partners who listen to ideas, share thoughts and work together to move the business forward.

What You’ll Do

  • Confirming and entering usage of surgical implants to replenish inventory for your customers
  • Coordinating with your sales team and customers to obtain purchase orders
  • Implement procedures to maintain accurate inventory records in the ERP system through proper billing and replenishment processes.
  • Engage, interact, and respond in a prompt, accurate, courteous, and poised manner to encourage positive business relationships
  • Provide feedback and suggestions to improve service levels, internal processes and customer support methodology
  • Build relationships with internal and external customers to drive exceptional customer service
  • Maintain constant focus on improving Open ARO's
  • Support Sales Department by providing answers to questions generated by telephone, e-mails and fax. Researches responses with sales.
  • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
  • Determine charges for product requests / usage, collaborate with Accounts Receivable on invoice disputes / discrepancies, take appropriate action required to resolve dispute.
  • Prepare product or service reports by collecting and analyzing customer information.
  • Maintain customer pricing in systems of record, including entering contracts as required.
  • Implement and support Quality initiatives throughout Customer Service workflow

What You Need

  • 2+ years of experience required
  • High school diploma required
  • Bachelor’s degree preferred

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com