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Job Details

Customer Service Representative ( R-00084066 )

Customer Service

Customer Service



Kansas City, Missouri, United States


Job Description:

The NISC IV program at Leidos is seeking a Customer Service Representative to support the FAA customer's Business Operation Center (BOC).

In this role you will perform the following duties:

  • Provide high-level customer support of the Benefits Operation Center (BOC) call center function, answering calls, providing various federal benefit, retirement, and HR information to customers.
  • Direct customers to links and web pages for additional information and/or elevate complex issues to a BOC HR Assistant or Specialist for additional support.

  • Review, process, gather, document, and advise personnel about new Federal Employee Health Benefits disclosure requirements.”

  • Research and assist with the preparation of documentation regarding policies and procedures for Benefits/HR.

  • Certifies and processes a variety of benefit forms for FAA customers, to include Temporary Continuation of Coverage determination and coordination.

  • Researches benefit and HR policies and procedures for use in answering inquiries.

  • Maintains and updates customer files and follows up on relevant documentation.

  • Research benefit and HR policies and procedures for use in answering inquiries

  • Support the BOC and it's clients in various administrative and clinical matters related to the operation of the BOC.

  • Work with BOC management to resolve issues and coordinate processes in support of the BOC mission and FAA customers.

    Note: These duties are not a complete list. There may be other required duties as well.

Education and experience requirements

  • Typically requires high school diploma or equivalent and 3 – 5 years of prior relevant experience although a Bachelor's degree is preferred.

  • Ability to obtain a Public Trust clearance

  • Federal benefits and customer service experience preferred

Pay Range:Pay Range $38,350.00 - $59,000.00 - $79,650.00