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Job Details


Merck & Co, Inc

Customer Team Leader- Houston, Texas ( MERCUSR180620ENUS)

Customer Service

Customer Service

Yearly

No

North Wales, Pennsylvania, United States

Job Description

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Our Sales team support our customers by providing clinical information about products, educational information, clinical training programs and resources. We support healthcare providers and healthcare systems meet the goals of the patients in their communities.

Our Company’s Global Human Health Division abides by a “patient first, profits later” ideology. Results-driven and ambitious, this team of individuals represents a functional balance between meeting company objectives and the needs of people around the world. The division is comprised of sales and marketing professionals who are passionate about their role in bringing our Company's prescription medicines, vaccines, and other medical products to our customers worldwide.

Your role at our Company is integral to helping the world meet new breakthroughs that affect generations to come, and we’re counting on your skills and inventiveness to help make meaningful contributions to global medical advancement. At our Company, we’re inventing for life.

The Customer Team Leader (CTL) plays a critical role in establishing our Company's customer focused initiative.

Primary Responsibilities:

  • Leading and managing Customer Representatives in identifying customer needs.

  • Coaching representatives, overseeing training, and completing people management processes for Customer Representatives and effectively developing and resourcing his/her customer team to address customer needs.

  • Strong leadership skills with experience leading teams through change and new challenges by applying situational coaching skills and using emotional intelligence

  • Self-starter who is comfortable working in and leading a team through ambiguity and the capacity to see ‘what can be’ for this new organization

  • Communicate with courage and candor as we evolve our engagement model for this customer segment

  • Customer-centric mindset and the skills needed to listen to customers and understand their objectives and overall relationship with our broader organization

  • Leads by example by modeling flexibility, candor, and a willingness to respond during times of change while maintaining a positive attitude

  • Demonstrated account planning and management skills and strong collaboration with extended teams toward common goals

For all employees, please initiate a discussion with your manager to review your interest in this opportunity and to determine whether or not it is aligned (readiness/availability) with your Employee Development Plan.

Education Minimum Requirements:

  • Required: BA/BS

  • Preferred: MBA/MS

  • Preferred: Science, Business or Healthcare Discipline

Required Experience and Skills:

  • Minimum of (5) years experience in Sales, Marketing or Managed Care - Pharmaceutical industry

  • Valid Driver's license

  • 15% Travel

Preferred Experience and Skills:

  • Minimum of (3) years experience working with key thought leaders or high influence customers in large group practices, hospitals, or managed care organizations

  • Minimum of (2) years experience working in Marketing, Managed Care, or Sales support areas within the Pharmaceutical industry

  • Experience working in Marketing or Basic Research

  • Experience selling in the Pharmaceutical, Biotech & Medical Device Industry

  • Previous Field Sales Management experience.

  • Capable of establishing relationships and networks within a customer organization.

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

Residents of Colorado

Click here to request this role’s pay range.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:

Regular

Relocation:

Domestic

VISA Sponsorship:

No

Travel Requirements:

25%

Flexible Work Arrangements:

Shift:

Valid Driving License:

Yes

Hazardous Material(s):

Number of Openings:

1

Requisition ID:R180620