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Job Details


Deloitte

Human Service Transformation Consultant (96865)

Customer Service

Customer Service

Yearly

No

Indianapolis, Indiana, United States

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do:

-Identify opportunities for efficiencies in work process and innovative approaches to completing scope of work.

-Participate in team problem solving efforts and offer ideas to solve client issues

-Conduct relevant research, data analysis

-Maintain responsibility for completion and accuracy of work products

-Assist in proposal development, as requested

-Actively expand consulting skills and professional development through training courses, mentoring, and daily interaction with clients

The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Human Services Transformation offering designs and implements large, complex systems development and transformation projects to Human Service agencies across federal, state, and local government agencies as well as higher education institutions. With end-users, customers, and workers at the center, we collaborate with our clients to deliver quality human services and work to support individuals in need. Some areas that we focus on include Children Services, Eligibility & Enrollment, Child Support Enforcement, and Labor & Workforce Development.

Qualifications

Required:

  • 2 years consulting experience
  • Experience in Health and Human Services
  • IE Knowledge Required
  • Bachelor's degree required
  • USC