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Job Details


UnitedHealth Group

CUSTOMER SERVICE REPRESENTATIVE - UHOne Field Support (107031855)

Customer Service

Customer Service

Yearly

No

Bogotá, Bogota D.C., Colombia

About the position

This position reports directly to the Customer Service Supervisor and keeps constant communication with product trainers and occasionally with the Line of Business director. The representative will provide support to agents and brokers, primarily inbound calls, outbound calls to be made as necessary. Online inquiries to be handled as well.

  • Address questions on commissions.
  • Explain process and steps for agent/brokers to register for new states.
  • Provide navigational support to portals/sites.

As a Customer Service Representative, we expect you to be able to resolve each customer’s inquiries in one call with a high level of compassion. You must be able to work under pressure, multitask and keep your KPIs on track.

As a Customer Service Representative, you will:

  • Develop a sense of teamwork, learn things in a fast-paced and changing work environment as you show a fast-learner skill during training.
  • Be able to practice and use all the knowledge acquired during training to complete a successful transition to operations.
  • Develop the ability to keep up with KPIs as the business demands. Proactiveness and service attitude towards your colleagues.
  • Be a part of a rapid growing company that allows for long term career growth opportunities.

Training Schedule: 8:00AM – 5:00PM CST Mon-Fri

Training Length: 8 Weeks (Culture fit, Product and Systems).

Operations Schedule: 8:00AM – 5:00PM CST Mon – Fri ; US holidays being followed, plan is to expand hours form 7:00 am – 6:00 pm; covering both coasts

Modality: On-site

Relocation: No

Location: Ecosistema Empresarial Connecta Av. Calle 26 # 92-32
(Accross to Portal Av. El Dorado).

Raw Compensation: $2’100,000 COP

Additional Compensation (Performance Bonus): $1’000,000 COP

Internet Allowance (If Applicable): $80,000 COP ***

Extra Benefits:

  • Life Insurance
  • 50% Prepaid Health Insurance
  • Snack and Food Allowance

Requirements

  • Advanced English Level (B2 min).
  • 6 months call center/BPO experience (CERTIFICATIONS ARE MANDATORY).
  • Full Time Availability.
  • Highschool Diploma / GED
  • Experience using computer and Microsoft Office including Microsoft Word, Microsoft Outlook, Microsoft Excel, including the ability to navigate and learn ne and complex computer system applications.

Preferred Qualifications

  • Experience with insurance brokers / agents and benefits accounts.
  • Prior experience working with insurance carrier maintenance, quoting and renewal websites.

At Optum Global Advantage We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.sm

About the position

This position reports directly to the Customer Service Supervisor and keeps constant communication with product trainers and occasionally with the Line of Business director. The representative will provide support to agents and brokers, primarily inbound calls, outbound calls to be made as necessary. Online inquiries to be handled as well.

  • Address questions on commissions.
  • Explain process and steps for agent/brokers to register for new states.
  • Provide navigational support to portals/sites.

As a Customer Service Representative, we expect you to be able to resolve each customer’s inquiries in one call with a high level of compassion. You must be able to work under pressure, multitask and keep your KPIs on track.

As a Customer Service Representative, you will:

  • Develop a sense of teamwork, learn things in a fast-paced and changing work environment as you show a fast-learner skill during training.
  • Be able to practice and use all the knowledge acquired during training to complete a successful transition to operations.
  • Develop the ability to keep up with KPIs as the business demands. Proactiveness and service attitude towards your colleagues.
  • Be a part of a rapid growing company that allows for long term career growth opportunities.

Training Schedule: 8:00AM – 5:00PM CST Mon-Fri

Training Length: 8 Weeks (Culture fit, Product and Systems).

Operations Schedule: 8:00AM – 5:00PM CST Mon – Fri ; US holidays being followed, plan is to expand hours form 7:00 am – 6:00 pm; covering both coasts

Modality: On-site

Relocation: No

Location: Ecosistema Empresarial Connecta Av. Calle 26 # 92-32
(Accross to Portal Av. El Dorado).

Raw Compensation: $2’100,000 COP

Additional Compensation (Performance Bonus): $1’000,000 COP

Internet Allowance (If Applicable): $80,000 COP ***

Extra Benefits:

  • Life Insurance
  • 50% Prepaid Health Insurance
  • Snack and Food Allowance

Requirements

  • Advanced English Level (B2 min).
  • 6 months call center/BPO experience (CERTIFICATIONS ARE MANDATORY).
  • Full Time Availability.
  • Highschool Diploma / GED
  • Experience using computer and Microsoft Office including Microsoft Word, Microsoft Outlook, Microsoft Excel, including the ability to navigate and learn ne and complex computer system applications.

Preferred Qualifications

  • Experience with insurance brokers / agents and benefits accounts.
  • Prior experience working with insurance carrier maintenance, quoting and renewal websites.

At Optum Global Advantage We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve.

Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.sm

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