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Job Details

UnitedHealth Group

HC Service Advisor - Hyderabad, TG (107005143)

Customer Service

Customer Service



Hyderabad, Telangana, India

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Addressal and closure of questions about human resource topics (hire to retire) that comes from the employees/ex-employees/third party
  • Maintain SLA’s of phone calls, emails and web tickets that bags full employee service delivery
  • Work through multiple channels of correspondence and document thorough conversations with employee/ex-employee/third party
  • Problem solving and decision making using available knowledge and other resources
  • Active participation in process improvements programs
  • Engagement readiness to facilitate HR services partners and business leaders
  • Prioritization of critical/complex task, collaboration with internal/external members to table an effective solution
  • Participation in the sessions that benefits to keep self and the team up to date in regard with the policies, procedures, system, and tools
  • Engage with manager to discuss, plan, and execute self-development programs
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so


  • Soft Skills (Probing skills, Listening etc.)
  • Adaptable and flexible
  • Adequate knowledge of Microsoft Office products
  • Integrity & compassion

Required Qualifications:

  • Graduate (in any discipline)
  • 6 months - 2 years of experience into customer/employee service environment
  • Excellent verbal and written communication

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)