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Job Details


JRSS Service Desk Lead ( R-00084189 )

Customer Service

Customer Service

Yearly

No

O'Fallon, Illinois, United States

Description

Job Description:

Leidos has an opening for a Joint Regional Security Stack (JRSS) Technical Service Desk Lead at Scott Air Force Base, Illinois.

PROGRAM SUMMARY:
Our customer, Defense Information Systems Agency (DISA), acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the department of Defense (DoD) and national security organizations. In this position you will oversee a team of network engineers operating a complex system of systems in a very dynamic and challenging environment supporting all agencies within the Department of Defense.


PRIMARY RESPONSIBILITIES:

  • Responsible for leading a team of diverse network support professionals

  • Oversee contractor and sub-contractor support staff for the DISA-provided services in our 24x7 Global Network Support Center (GNSC) located at Scott AFB.

  • Assist in delivering direct technical support to government customer.

  • Work closely with the other functional managers and senior NOC management to ensure cross functional processes and procedures are monitored and adhered to.

  • Provide situational awareness to government customer on issues impacting the DoD networking systems and ensures GSMO leadership is aware of highly visible network outages.

  • Ensure efficiency by identifying areas of improvement and recommending procedural changes that enables the Government to attain integrated outcomes that are effective.

  • Mitigate risks by ensuring staff meet and exceed contractual requirements by directly interacting with operations team.

  • Assign tasks to contractor personnel, supervising on-going technical efforts, and managing contract performance identified by the customer.

BASIC QUALIFICATIONS:

  • Bachelor's degree in a relevant technical discipline with 4-8 yrs. of overall related experience; Specific experience, education and training may be considered in lieu of degree.

  • Prior experience overseeing staff to include NOC Analysts, Subject Matter Experts, and Network Engineers in a 24x7x365 environment and diverse Network technologies.

  • Hold DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) prior to start date.

  • Ability to work in a 24/7 operation.

  • Understanding of networking fundamentals including routers, switches, firewalls and Intrusion Protection Systems.

  • Currently possess an active Secret security clearance and be able to obtain and maintain a Top Secret security clearance.

PREFERRED QUALIFICATIONS:

  • ITIL certification.

  • Prior NOC experience.

  • Experience with Juniper, Palo Alto, and Cisco devices.

  • Understanding of Government Network Operations.

GSMO
External Referral

Pay Range:Pay Range $65,000.00 - $100,000.00 - $135,000.00