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Service Architect ( R-00084264 )

Customer Service

Customer Service

Yearly

No

Mobile, United Kingdom

Description

Job Description:

Service Architect

Level/ Salary - Competitive with potential to increase for truly exceptional performance at assessment

UNLEASH YOUR POTENTIAL

At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams in the UK to address some of the most complex problems in defence, government, safety and security, and transportation. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.

https://www.leidos.com/company/global/uk-europe

Are you ready for your next career challenge?

The Service Architect is part of the Service Management team which provides consistent & efficient Service Design, Service Transition, Operational Service Delivery and Continual Service Improvement to Leidos customers. The primary objective of the Service Architect is to use the Leidos product set (StarTT, SecDevOps etc.) to design services that are user-centric. Responsible for the delivery of cost effective service solutions that achieves customer’s requirements, meets mission needs and which can be fully integrated with the customer’s service eco-system.

If this sounds like the kind of environment where you can thrive, keep reading!

The Service Architect will be responsible for:

Bids & Proposal

  • Producing Service Management responses for proposals and being the Service Lead on bids, or being a Service Architect in support of the Service Lead (I.e. deputy).

  • Delivering an overall service architecture that meets the needs of the customer and Leidos strategy.

  • Working with the Project Lead (Programme or Project Manager) to develop an implementation plan to deliver the service architecture in line with overall customer and programme timelines.

  • Creation of a Basis of Estimate (BOE) to establish the level of effort for all operations and the effort to stand the service up from an SM perspective.

  • Ensuring Service Management resources are underwritten with the Leidos Service Director.

  • Creation and management of Service Management RAID logs.

  • Working closely with the Solution Architect Lead Engineer and SMEs to ensure the technical solution and engineering BOEs they develop support the service architecture principles.

  • Translating customer requirements and contractual obligations into a Service solution.

  • Providing thought leadership in relation to service architecture.

  • Managing bid workload to a costed budget.

  • Working in collaboration with Solution Leads, Programme, SME’s, Capture, Sales and Bid teams.

  • Performing peer reviews (Solution Overview, HLDs, Delivery plans etc.) as required to ensure that a high quality proposals are submitted.

  • Performing audits, standards compliance checks and due diligence as required.

  • Upon contract award (and dependant on Service Architecture availability), responsible for the implementation of solutions and subsequent handover to the Service Delivery and Operations teams.

Service Design

  • All aspects of Service Design, creating Service Design Plans (SDPs) and using Service Delivery patterns and common sub-processes to support solution development.

  • Collaborating with Solution Architect and Chief Engineer to develop Service Management architecture. Collaborating with Programme or Project Management to lead on service elements of delivery to enable the transition the service into live production.

  • Identifying and managing service risks, dependencies and issues appropriately aligned to the Service Delivery Plan. Involvement in transitioning new services from Projects to Business as Usual (BAU) through formal Service Transition processes and Service Readiness Review gates.

Service Implementation

  • Reporting into the role of the Service Delivery Manager (SDM) to ensure the service model is fit for operational purpose, support and management (maintainable and adaptable) and in line with the Customer and Leidos strategy. Liaising with Programme Management, Service Delivery and customers to assure delivery of quality service products on time and to budget.

  • Ensuring teams involved with delivery of the service have their processes and supporting artefacts. Supporting transformation of the customer organisation to an ITIL based model.

  • Working closely with the Service Operations team to ensure that implemented or changed services are capable of delivering to target service levels and performance indicators.

CSI

  • Championing Service Management and associated processes and procedures within the organisation, operating within the ITIL frameworks and compliant with ISO20000.

  • Identifying areas of improvement. Establishing CSI mechanisms for the life of the service.

KEY SKILLS AND EXPERIENCE

You will have experience in designing full end-to-end service solutions in large scale enterprise environments. Good understanding of enterprise IT technologies infrastructure components and business processes. Highly experienced and qualified in service management frameworks (ITIL) and their practical implementation. Experienced in large scale outsourcing bid responses, particularly government model contract. Ideally SC security cleared as a minimum.

The Service Architect must have:

  • A detailed knowledge of Service Delivery concepts and techniques.

  • A strong operational understanding of service supply chains.

  • Experience of Service Design for major IT systems and services.

  • Experience of supporting new business development activities and creating value propositions around our service portfolio.

  • The ability to write coherent, concise, and readable technical documentation.

  • Provide input to pre-sales process to facilitate submission quality achievable proposals.

  • Developing service based process and procedures in a commercial environment.

  • Experience of driving through service improvement activities.

  • Understanding of how technology, process, tools and people combine together to provide effective solutions.

  • Experience in selecting and applying Service Management principles, policies and techniques in client operational environments.

  • Ability to work under pressure and to deadlines; with a flexible and pragmatic approach.

  • Awareness and understanding of ITSCM and Business Continuity and Disaster Recovery.

  • Excellent verbal communication skills including presenting.

  • Client Relationship Management - effective relationships with client team at all levels.

  • Understanding of SecDevOps function and agile development methodologies.

  • Development of complex IT services including customer liaison management.

  • Knowledge of financial management, cost centre control and project planning and delivery. Experience of developing SLAs and operational procedures in a commercial environment. Good strategic planning and organisational skills.

KEY QUALIFICATIONS

  • ITIL v3 / 4 certification

What do we do for you?


At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work-life balance.
We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
• Contributory Pension Scheme
• Private Medical Insurance
• 33 days Annual Leave (including public and privilege holidays)
• Access to Flexible benefits (including life assurance, health schemes, childcare vouchers and cycle to work scheme)

• Dynamic Working: https://www.leidos.com/sites/g/files/zoouby166/files/2019-11/PDF-Dynamic-Working-Leidos-UK.pdf

JustificationClearance to Start BPSS
Clearance for Role SC

Pay Range: