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Job Details


Verizon Communications Inc

Customer Service Coordinator ( 590541-1A )

Customer Service

Customer Service

Yearly

No

Lone Tree, Colorado, United States

When you join Verizon

Verizon is one of the world’s leading providers of technology and communications services, transforming the way we connect across the globe. We’re a diverse network of people driven by our shared ambition to shape a better future. Here, we have the ability to learn and grow at the speed of technology, and the space to create within every role. Together, we are moving the world forward – and you can too. Dream it. Build it. Do it here.

What you’ll be doing...

The Customer Service team is responsible for ensuring customer satisfaction every day. In this role, a vital part of the customer experience is in your hands. The work will be fast-paced, results-oriented, and involve working closely with internal teams and resources. The Customer Service Coordinator performs customer service duties that are usually complex, following standard procedures and guidelines.

The primary accountabilities associated with the position include:

  • Using expertise to deal with somewhat difficult problems.
  • Escalating issues as needed.
  • Adhering to standard practices and guidelines.
  • Receiving and diagnosing customer inquiries that include but are not limited to credit issues, past due concerns, maintenance requests, billing, contract, rate inquiries, website troubleshooting, and navigation.
  • Performing customer-facing activities via phone, chat, and email.
  • Working different shifts as needed, including early mornings and late evenings.
  • Accountable for the overall client satisfaction with Verizon.
  • Supporting the Verizon Credo through adherence to company policies, processes, and practices.

In this hybrid role, you'll have a defined work location that includes work from home and assigned office days set by your manager.

What we’re looking for...

You can defuse situations, isolate core issues, and address the customer concerns. You are energized by the challenge of working through difficult situations and finding positive outcomes. You enjoy gathering information and understanding the facts of a case, and you bounce back when dealing with frustrated people and like solving problems. You are adaptable, dependable, and work well on a team.

You’ll need to have:

  • Bachelor’s degree or one or more years of work experience.
  • Experience with the Microsoft Office product suite.
  • Must be proficient in typing (30+ wpm).
  • Must be willing to work on different shifts, including early morning and late evening hours.

Even better if you have:

  • A degree.
  • Experience working with customers, especially in a call center environment.
  • Prior telecommunications or related experience and knowledge of typical products and services.
  • Excellent verbal and written communication skills.
  • Proactive, responsible, and self-motivated.
  • A punctual and reliable team player.
  • The ability to resolve while maintaining excellent rapport with customers is critical to the success of the position.

Compensation

Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefits, short term incentives, 401 (k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance and tuition assistance, plus other incentives,we’ve got you covered with our award-winning total rewards package. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.

If you are hired into a Colorado work location, the compensation range for this position is between $40,000 and $75,000 based on a full-time schedule. The salary will vary depending on your location and confirmed job-related skills and experience. This is an incentive based position with the potential to earn more. For part-time roles, your compensation will be adjusted to reflect your hours.

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

Verizon requires new hires to be fully vaccinated against COVID-19. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons).