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Job Details


UnitedHealth Group

Bilingual (English / Spanish) Customer Billing Advocate (Northwell) - Melville, NY (107263233)

Customer Service

Customer Service

Yearly

No

Melville, New York, United States

$2,500 Sign On Bonus For External Candidates

Cuando se trata de salir adelante y tienes la voluntad de ganar, vamos a llamarlo gran potencial de carrera! Imagine being able to get answers to your health plan questions from someone who speaks the same language as you do. Or, the opposite, not being able to get the answers. At UnitedHealth Group, we want our customers to get those answers by speaking to one of our Bilingual Representatives. If you're fluent in English and Spanish, we can show you how to put all of your skills, your passions and your energy to work in a fast - growing environment.

Opportunities with Northwell Health. Bring your passion for health care to Northwell Health, an Optum partner in New York. We’re a team that’s committed to providing excellent service to every patient, every time. Employed by Optum, part of the UnitedHealth Group family of businesses, you will support Revenue Cycle Management at Northwell Health. Here, we bring together some of the greatest minds and most advanced ideas on where health care must go to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.℠

A successful Customer Billing Advocate within Optum360, servicing Northwell Health Revenue Cycle, has a passion for delivering extraordinary service to our customers who deserve and expect the ultimate in health systems experience. The Customer Billing Advocate will be an exceptionally customer focused individual that will provide information, fulfill customer needs, and tailor our services to create an easy and seamless servicing experience.

We want extraordinary people who can surpass our customer’s expectations by providing a unique interaction with our organization that strives to drive high satisfaction and loyalty.

This Customer Billing Advocate is full-time (37.5 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8am - 6pm. It may be necessary, given the business need, to work occasional overtime. Our office is located at 2 Huntington Quadrangle, Melville, NY 11747.

Please note: This a flexible, hybrid remote position. The initial training period (first 8-10 weeks) is required to be predominantly onsite. Our office is located at 2 Huntington Quadrangle, Melville, NY 11747. Training is mostly in person and can be held at any applicable Northwell facility including but not limited to Melville to New Hyde Park.

Primary Responsibilities:

  • Primarily performing all functions within a customer tele-servicing center, servicing a high volume of billing related customer requests
  • Understand intricacies of health care billing and how to communicate effectively
  • Have financial conversations and drive the collection of payments
  • Promote meaningful and positive payment experiences through relevant and informed conversations with customers regarding the financial services that we can offer
  • Create flawless experiences for our customers by addressing customer inquiries and resolving service issues that include but are not limited to: researching and analyzing accounts receivable and outstanding balances, negotiating and advising on the collection of overdue bills and payment plans, collecting overdue payments, understanding financial assistance offerings, managing and resolving customer disputes
  • Address and resolve complex escalated billing and service issues utilizing department policies and procedure manuals, guidelines and other reference materials
  • Create innovative ways to resolve customers’ issues or concerns to win their loyalty
  • Provide input for new service processes and strategies
  • Be accountable and take ownership of the customer’s experience from beginning to end Identify opportunities to proactively meet member needs to deliver value - added recommendations and services
  • Meet individual performance objectives based on customer satisfaction, productivity and overall positive / proactive behavior, while participating in training sessions to remain current on various policies, processes, systems and procedures related to servicing of customers
  • Work with internal departments to achieve common goals
  • Be accountable and take ownership of the customer’s experience from beginning to end

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • Bilingual fluency in English and Spanish
  • 1+ years of customer service, including but not limited to: Hospitality, retail, banking, call center, etc.
  • Proficiency with Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Intermediate proficiency with Microsoft Office including Microsoft Word (create, edit, save and send documents), Microsoft Excel (create, save, and input data within spreadsheets), and Microsoft Outlook (send / receive emails)
  • Available to work any shift during hours of operation 8:00 am - 6:00 pm, Monday - Friday. Hours of operation may change due to business need
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance.

Preferred Qualifications:

  • Healthcare industry experience
  • Medical Billing experience
  • Experience within a healthcare association

Soft Skills:

  • Strong written and verbal communication skills
  • Empathetic, courteous, and pleasant on the phone with patients
  • Ability to build relationships with customers to drive high customer satisfaction
  • Listen and respond appropriately to inquiries
  • Ability to think critically, problem solve effectively, and respond quickly
  • Ability to meet and / or exceed productivity and quality standards in a fast - paced environment
  • Motivated, organized, and enthusiastic
  • Experience working in a metric driven environment with productivity goals or quotas

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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