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Job Details


UnitedHealth Group

Customer Service Supervisor - UHOne (107451385)

Customer Service

Customer Service

Yearly

No

Bogotá, Bogota D.C., Colombia

At Optum Global Advantage, we built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world’s large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.sm

UHOne is one of our Line of Business, this LOB takes inbound calls from members and their representatives related to application status, premium and billing information, policy changes, and other miscellaneous topics. The Customer Services Representatives reporting to you as Supervisor, provide verbally the requested information and document the phone call record with a brief description. In some instances, the representative may have to send documentation of the call to another department for additional information/review (e.g. Constituent Services).

Responsibilities:

  • Coordinates, supervise and act as responsible for the daily, weekly, and monthly activities of the team members.
  • Establish priorities for the team to ensure accomplishment of tasks and performance objectives such as quality, adherence, turnaround times, and error correction.
  • Coordinate work activities with other supervisors, managers, departments, etc.
  • Identify and resolve operational problems using defined processes, experience, and judgment.
  • Provide coaching and feedback to team members including formal corrective action.
  • Conduct annual performance reviews for team members.
  • Perform all other duties inherent to his/her position and/or as assigned by his/her immediate manager.

Required Skills:

  • 2+ years of experience working in a call center and/or transaction site (Applies only for External applicants)
  • Experience as a call center supervisor managing work teams
  • Knowledge in the health sector, telemarketing, sales (Preferred)
  • Advanced MS Office skills
  • Fundamentals in UHOne are required (Applies only for Internal applicants)

Diversity Creates a Healthier Atmosphere: UnitedHealth Group is a positive experience and equal opportunity employer for all qualified candidates who will be considered for openings without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information or any other characteristic protected by law.

Keywords: UHOne, Customer Service Supervisor, BPO, Call center, Bogota, Colombia.

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