Job Details

Stryker

http://www.stryker.com

Customer Experience Lead - Bioskills Lab

Occupation: Customer Service

Specialty: Customer Service

Visa sponsorship provided: No

Location: Leesburg, Virginia, United States

Why join Stryker?

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

In this role you will have the opportunity to run a bio skills lab inside a divisional headquarters. You will interact with brand new and experienced sales reps, marketers, surgeons, and engineers. You will have responsibility over budgets, autonomy to make improvements, and to lead people. Every day of the week is a unique opportunity for those customers who come in, and you will be responsible to make it a great experience for them.

Who we want

Dedicated achievers. People who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.

Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

Goal-oriented developers. Keeping the customer and requirements squarely in focus, people who deliver safe and robust solutions.

What you will do

Responsibilities:

Develop relationships with Marketing, Sales and International leadership to address needs to execute impactful educational programs
Develop relationships with key opinion leaders/Stryker Consultants to deliver Stryker product training in bioskills lab
Conduct needs assessment with Marketing, R&D and Sales to determine equipment and HCP proctors needed for upcoming product training needs
Manage calendar of events with stakeholders to ensure events are planned and executed in a timely fashion

Partner with Marketing to develop and implement bioskills training curriculums for spinal procedures for HCP’s and sales professionals
Budget management: Maintain and track spend and present quarterly leadership meetings

Continually review internal processes that maximize efficiency and enhance the quality of our programs
Spearhead quarterly business reviews with cross-functional partners to share best practices, conduct needs analysis and solicit feedback
Self-directed creation of a development plan and utilize on-going formal and informal training opportunities to further develop skills and talents, maintain product and procedural knowledge and expand business acumen
Successfully complete Stryker Spine’s formal product training programs

Oversee and manage all lab learning activities/events including lab preparation, breakdown, clean up and ordering.
Lead and delegate roles and responsibilities of support staff to ensure objectives and regulatory/quality standards are met
Manage lab staff including work assignments, performance reviews, and coaching
Inventory Management
Workshop equipment/kits
Do Not Implant (DNI) inventory

What you need

Education & special trainings:

Bachelor’s degree required

Qualifications & experience:

4+ years of work experience required
2+ years medical device, medical education, or cadaver laboratory experience preferred
Interpersonal and relationship management skills / ability to work independently and in collaboration: team oriented/ verbal and written communication skills
Excellent presentation and interpersonal communications skills
Strong analytical and problem-solving skills

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.