Bilingual Customer Service Representative (English/Spanish)

Description

Job Description:

If you are professional, computer-savvy, and enjoy a challenge, then join our team! Come to work in casual attire and make a difference helping homeowners, homebuyers and mortgage servicers while you expand your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

Leidos is currently seeking customer service/contact center specialists to support the US Department of Housing and Urban Development (HUD), Office of Single Family Housing in their mission to create strong, sustainable, inclusive communities and quality affordable homes for all.

We offer excellent Leidos benefits, a 40- hour work week and there may be opportunities to work overtime, on a volunteer basis, if you’re interested.

Our Call Center is open from 8 am to 8 pm Eastern Time Monday through Friday. You must be available to work an 8 hour shift between these hours and be flexible with start and end times, to meet our customer’s needs.

NOTE: This position has the potential to be a hybrid role (3 days in office/2 days at home) with proven performance after 4-6 months.

Come join our rapidly growing team and enjoy these benefits:

• Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year

• Ten paid holidays per year

• Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans

• Ongoing training to support your success

• Tuition reimbursement based on Leidos policy

• Discounted Leidos stock purchase and other Employee Discounts

On the job, you will:

• Respond to calls and emails from the public on housing and FHA mortgages.

• Use a knowledge base and follow standard operating procedures (SOP) to respond to requests.

• Document your communications in our database.

Required Qualifications:

• Must be fluent in English and Spanish (both written and verbal).

• High School diploma or General Educational Development (GED) certificate.

• Minimum of two (2) years of customer service, call center, or contact center experience.

• Must be able to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

• Must be able to work a flexible schedule, including the closing shift, which is 11:30am to 8pm.

Desired Qualifications:

• Ability to follow policies, procedures, and regulations.

• Ability to navigate a content management system, other applications and related web sites.

• Strong written and verbal communication skills.

• Excellent customer service, dependability and time management skills.

• Keyboarding proficiency of at least 40 words per minute.

Other Preferred Qualifications:

• Call Center (omnichannel) experience a plus.

**This position is covered under the Service Contract Act and is subject to minimum wage requirements as well as the minimum Health and Welfare benefit. Leidos ensure that all provisions are met through their wages and benefits**

The hourly rate for this position is $18.00

HUDFHA

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.