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Job Details


UnitedHealth Group

Bilingual in English and Mandarin or Cantonese -Group Service Associate (108179606)

Customer Service

Customer Service

Yearly

No

Flushing, New York, United States

UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

If you reside in Flushing, NY, you’ll enjoy the flexibility to telecommute* and work onsite as you take on some tough challenges.

Primary Responsibilities:

  • Answer inbound call inquiries from BAs, brokers and members
  • Using system, answer and resolve issues such as eligibility, enrollment, billings, and benefits courteously and accurately
  • Proactively educate BAs, Broker and members for enhanced understanding on protocols and procedures
  • Consistently meet established productively, schedule adherence, and quality standards
  • Demonstrate the ability to build and maintain productive working relationship with others and contribute as an effective team member
  • Actively seek out improvement opportunities
  • Provide service to BAs, Brokers and Members
  • Assist BAs and Brokers on small group renewals
  • Proactively make outbound calls to BAs and Brokers of renewing groups for upcoming renewal reminder
  • Explain renewal process and assist BAs with necessary renewal forms
  • Act as consultant to assist BAs on plan design/benefits changes to meet groups’ needs
  • Work with Enrollment Department to ensure renewal with changes is received on timely basis and new benefits are installed correctly in system
  • Enhance relationship with BAs through renewal process to improve group retention

What are the reasons to consider working for UnitedHealth Group? Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

  • Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
  • Medical Plan options along with participation in a Health Spending Account or a Health Saving account
  • Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
  • 401(k) Savings Plan, Employee Stock Purchase Plan
  • Education Reimbursement
  • Employee Discounts
  • Employee Assistance Program
  • Employee Referral Bonus Program
  • Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
  • More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Bachelor’s Degree or 3 + years of customer service experience
  • 1+ year of customer service
  • Bilingual in English and Mandarin or Cantonese
  • Willing and able to work onsite in Flushing , NY
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Proficient problem-solving approach to quickly assess current state and formulate recommendations
  • Good communication and relationship building skills

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 6 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: Group Service, Group Service Associate, Bilingual, Mandarin or Cantonese , UnitedHealthcare, Flushing, NY, New York, #RPO, #RED

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