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Job Details


Online Customer Service Representative (1945)

Customer Service

Customer Service

Yearly

No

Tampa, Florida, United States

We are seeking experienced professional Online Customer Service Representatives with the ability and desire to provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.

Responsibilities

  • Manage large amounts of incoming calls
  • Identify and assess customers’ needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods/tools
  • Meet personal/customer service team sales targets and call handling quotas
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
  • Keep records of customer interactions, process customer accounts and file documents
  • Follow communication procedures, guidelines and policies
  • Take the extra mile to engage customers

Skills

  • Proven customer support experience or experience as a client service representative
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • High school degree

3 Top Reasons to Join Our Winning Team:

· Weekly Pay

· Amazing, low-cost benefits · Company Stability