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Job Details

Customer Service Supervisor (73546)

Customer Service

Customer Service



Tampa, Florida, United States

Do you love helping others? Are you a problem-solver who likes to find creative solutions to help others? Do you want to take that creativity and work for a World-Class organization?

Then apply today to our Customer Service Team at Ashley Furniture – the number one retailer of furniture and bedding in the United States!

There is only one boss: The Customer. Our Customer Service team promotes a positive, customer-centric environment by providing practical and impactful service to achieve consumer, business and employee satisfaction!

Customer Service Supervisor

What Will You Do?

You will be responsible for the day-to-day operation of a team of Customer Care Representatives. This position will provide support and guidance primarily to representatives but to other areas of the business as needed. You will regularly make decisions following company guidelines, and assist with establishing and maintaining standard operating procedures.

What Do You Need?

·Associate Degree in Customer Service or Business related field, Required

·3 years of Customer Service Experience, Required

·Previous Supervisory or Management experience is a plus!

·Excellent oral and written communication skills

·Professional telephone etiquette

·Strong attention to detail

·Proficient computer skills, including experience with Microsoft Office Suite, internet

Manage multiple tasks and priorities simultaneously

Who Are We?

·We offer competitive pay and excellent benefits!

·We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.

·Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.

·Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.

·Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.