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Job Details

UnitedHealth Group

Service Delivery Leader - Noida, UP (108901826)

Customer Service

Customer Service



Noida, Uttar Pradesh, India

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that’s improving the lives of millions. Here, innovation isn’t about another gadget, it’s about making health care data available wherever and whenever people need it, safely and reliably. There’s no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Plan, developing and managing provider services teams with a strong focus on overall provider experience
  • Align with key business partners to serve customers
  • Foster / maintaining a collaborative relationship with internal and external customers to ensure satisfaction and profitability
  • Work with the SDMs/DMs / AM’s and teams to ensure performance commitments are met and ensure teams are meeting production and quality metrics Ensuring the Production
  • Team and Supervisors continually improve their performance and meets Service Level Agreements/Performance Guarantee goals
  • Work with business partners to identify ways to improve business processes
  • Drive and implementing changes - ensuring process improvements (Re-engineering)
  • Liaise with onshore to Analyze business trends, forecasting and planning based on the business trends
  • Create and presenting OBR’s, QBR’s & MBR’s every month and quarterly
  • Create and sending monthly reports to senior management
  • Develop, motivating and retaining employees and challenging the team to set ambitious goals
  • Provide regular performance feedback and giving frequent formal and informal coaching sessions
  • Promote a high level of commitment to anticipating, understanding, and meeting the needs of each internal and external customer
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

  • Overall experience of 10+ years
  • Excellent organizational skills and ability to prioritize and multi-task
  • Ability to lead a team of supervisors, Deputy Managers & SDMs in an operational environment
  • Ability to manage client relationships
  • Strong leadership skills, interpersonal skills and communication skills in a team environment.
  • Strong customer service background with excellent communication skills
  • Excellent project and team management skills

Preferred Qualification:

  • Expertise in Six Sigma methodology

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)