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Job Details


UnitedHealth Group

Patient Service Representative (108991518)

Customer Service

Customer Service

Yearly

No

Loudonville, Ohio, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Position Details:

Location: American Health Network, a Part of Optum: 227 East Loudon Ave., Loudonville, OH

Schedule: Monday - Friday, 30 hours per week. 8:00am - 3:00pm

Specialty: Multispecialty

Primary Responsibilities:

  • Greet patients as they arrive and manage wait time
  • Assist patients with intake processes including copying required documents
  • Collect co-payments, co-insurance and deductibles and issues receipts
  • Manage cashier box and daily deposits according to company policies
  • Process walk-in patients and visitors
  • Answer phones and schedule appointments
  • Manage medical records (maintains, files / scans, prepares for schedule)
  • Ensure all correspondence is scanned and/or filed in timely manner
  • Process requests for medical records release and maintain appropriate logs

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma or equivalent
  • Customer service or healthcare experience
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance

Preferred Qualifications:

  • Experience with medical front office tasks such as patient registration, billing and coding, scheduling, electronic medical records (EMR), prior authorizations, referrals, healthcare customer service / call center and insurance verification
  • Solid understanding of medical terminology
  • Experience using NextGen EMR, Microsoft Outlook and clinical databases

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers at OptumCare. We're on a mission to change the face of health care. As the largest health and wellness business in the US, we help 58 million people navigate the health care system, finance their health care needs and achieve their health and well-being goals. Fortunately, we have a team of the best and brightest minds on the planet to make it happen. Together we're creating the most innovative ideas and comprehensive strategies to help heal the health care system and create a brighter future for us all. Join us and learn why there is no better place to do your life's best work.(sm)

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Proof of immunity to vaccine-preventable diseases is an employment requirement.

Job Keywords: Patient Service Representative, Customer Care Representative, Phone Triage, Medical Receptionist, Medical Front Office, Patient Access Representative, Unit Secretary, scheduling, Loudonville, OH

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