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Job Details

Service Test Only Technician, 1st Shift (Starting at $17.60/hr.)(6am-2:30pm) (R476973)

Customer Service

Customer Service



Kalamazoo, Michigan, United States

Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.

Job Description
  • Under general supervision, receive, ship and/or coordinate product repairs that may include Loaners, Certified Pre-Owned, customer owned units and all other related products in order to contribute to the completion of a variety of product models. Adheres to safety, quality and quantity standards and follows directions and procedures to meet product and customer specifications.

    Education and Special Trainings:


    • HS Diploma or G.E.D.

    Qualifications and Experience:


    • Basic math and writing skills.
    • High Attention to detail required.


    • Certified OJT trainer of other employees
    • SAP experience
    • Excel experience
    • Purchase order management experience

    Physical/Safety/Mental Requirements

    • Medium work: Exerting up to 50 pounds of force occasionally and/ or up to 20 pounds of force constantly to move objects.
    • Must wear required PPE and adhere to all safety requirements.
    • Must be able to hear and respond to safety alarms, pages and directives.
    • Performs repetitive to frequent tasks using standard procedures, tools, and equipment.
    • The ability to receive, stock, and/or ship small objects or component parts.
    • Uses a variety of tools that may include, but are not limited to: computers, manual and power hand tools, pneumatic tools, test equipment, presses, and measuring and cutting devices.
    • Must have very good visual acuity to determine accuracy, neatness, and thoroughness of the work assigned.
    • Requires coordination of eye, hand and foot movement with ability to meet cognitive demands.
    • Job demands include prolonged standing, walking, moving from one work site to another, ability to function in narrow aisles and passageways
    • Job demands include occasional stooping, kneeling, crouching, bending, sitting
    • Must be able to follow detailed instructions.
    • Must be able to complete detailed documentation accurately.
    • Must be able to observe and correct minute inconsistencies.
    • Must be able to communicate simple deficiencies/defects.
    • Must be able to communicate process deficiencies to leadership or Engineering personnel.

    Job Knowledge/Essential Duties & Responsibilities:

    • Demonstrates the ability to rectify problems encountered, highlights the issue immediately, and seeks assistance from the relevant support staff.
    • Effective grasp of job duties.
    • May work from engineering drawings and/or follow documented instructions.
    • May work from verbal instruction.
    • Will be required to comply with documentation procedures.
    • Demonstrate acceptable dependability.
    • Maintain orderly, compliant workstation.
    • On-time completion of all required training.
    • Understands and follows Handbook rules and code of conduct
    • Understand and uses material flow process accurately and shares insight on improvement suggestions.
    • Ability to do all inventory transactions systematically and physically.
    • Ability to use independent judgement to resolve non-routine issues.
    • Ability to do cycle count administration and expose any problems related to cycle counts.


    • Responds adequately in regards to most new situations. Average instruction required.
    • Willing and able to train and work on various work centers/processes within the unit.
    • Willing and able to train others to work on various work centers/processes within the unit.
    • Works well within a team environment.


    • Output consistently meets productivity and/or service level goals with minimal overtime.
    • Enables and empowers 100% attainment to established cycle time standards.
    • Complete receipt, storage, and shipment of all product.
    • Helps other team members during downtime.

    Continuous Improvement/ Initiative:

    • Supportive member of the team and contributes in a manner appreciated by the support staff. Steady and reliable. Requires little direction and shows good planning to keep busy. Shows good initiative in seeking better ways. Prioritizes work/tasks to increase value for the team and business. Actively participates in MDI and problem solving.

    Engagement/ Attitude:

    • Demonstrates a positive attitude, is flexible, and interacts well with colleagues. Supports team and other Business Functions where required. Helpful and cooperative. Shows willingness to improve.
    • Actively engages with team members. Sets a professional and productive example for new team mates. Communicates and elevates issues.

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting