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Job Details

UnitedHealth Group

Customer Center Patient Service Representative - Telecommute in Denver or Golden, CO (109381980)

Customer Service

Customer Service



Golden, Colorado, United States

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that is improving the lives of millions. Here, innovation is not about another gadget; it is about making health care data available wherever and whenever people need it, safely and reliably. There is no room for error. If you are looking for a better place to use your passion and your desire to drive change, this is the place to be. It's an opportunity to do your life's best work.(sm)

The role of the Call Center Agent is to build trusted relationships with patients across their health care life cycle. This is done by assisting patients with their patient service needs, educating patients about management of their health and well-being, and owning patient service inquiries through to resolution.

If you are located in Denver or Golden, CO, you will have the flexibility to telecommute* as you take on some tough challenges.

Primary Responsibilities:

  • Take inbound calls and coordinate the provision of multiple services to patients, perform a full range of administrative support services for medical offices including registration and scheduling of patients, submitting referral and prescription refill requests, obtaining detailed message for call backs, and other related duties
  • Verifies and updates demographic, insurance, and other patient information
  • Provides patient education regarding questions asked about scheduling, lab results, forms, etc
  • Problem resolution of patient issues and to communicate resolution to appropriate parties
  • Mentor new hires and existing staff in the efficient use of call handling best practices designed to ensure accurate and consistent call responses
  • Launch outbound calls as appropriate
  • Providing excellent service to our callers and patients
  • Contact a call list of patients who are out of compliance for chronic conditions and screening visits
  • Ensure patient confidentiality with the handling of all patient health information and records
  • Successful verbal and written communication in all required platforms with both internal and external customers
  • Providing the highest level of patient satisfaction
  • Partner with others to resolve escalated issues and report issues to Team Leads when appropriate
  • Meet departmental standards for production and quality
  • Meet departmental standards for schedule adherence
  • Participate in training and self-development opportunities when appropriate
  • Demonstrate a cooperative, positive attitude in the workplace
  • Perform all other duties as deemed appropriate to provide patient service

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma OR GED equivalent
  • 1+ years of call center experience or 1+ years of customer service experience
  • Ability to work 7am-8pm Monday - Friday
  • Full COVID-19 vaccination is an essential job function of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation.

Preferred Qualifications:

  • Experience working with applications such as Microsoft Outlook and Excel
  • Experience working in patients electronic medical chart
  • General understanding of medical terminology
  • Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
  • Ability to multitask with multiple applications and monitors
  • Ability to type 30+ WPM

To protect the health and safety of our workforce, patients and communities we serve, UnitedHealth Group and its affiliate companies require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles and locations require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine by the medical practices or any of their physicians.

Colorado Residents Only: The hourly range for Colorado residents is $16.00 to $23.51. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you’ll find a far-reaching choice of benefits and incentives.

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.