SLF Customer Service Rep Retail (25345)
Ashley Furniture is the #1 furniture retailer and manufacturer in the US and we are looking for SLF Customer Service Representative with the desire to provide product/service information and be a keen problem solver who is comfortable taking the initiative and thinking on your feet with accuracy and efficiency.
This position performs daily sales order entry and payment processing undertakes the store’s administration functions and provides clerical support to store accounting functions that all help to create an easy, enjoyable guest shopping experience that generates new and repeat business.
·Provide an outstanding service experience for every HomeStore customer and guest. Maintain a welcoming, professional visible presence at the front desk; engage with guests, ensuring they are always treated in a cordial, respectful manner in a way that represents the Company's brand image.
·Handle customer issues directed to the store, over the phone, and in-person; take detailed notes and execute steps needed for resolution in a positive, professional and helpful way.
·Respond to customer’s inquiries regarding sales, billing, and delivery; call customers to confirm and schedule deliveries; partner with the sales team to meet and exceed customers’ service expectations professionally and with respect.
·Process sales orders accurately and efficiently. Follow cash handling procedures. Assist customers with the credit application process and financing arrangements as needed. Maintain sales transaction documentation.
·Provide clerical support for store administration and accounting functions. Handle telephone traffic and route calls using professional paging methods. Assist in the completion of daily sales and other store reports.
·Demonstrate the Company’s Core and Growth Values in the performance of all job function
Skills to be Successful:
·Proven customer support experience or experience as a client service representative
·Strong phone contact handling skills and active listening
·Ability to adapt/respond to different types of situations professionally
·Excellent communication and presentation skills
·Ability to multi-task, prioritize, and manage time effectively
3 Top Reasons to Join Our Winning Team:
·Amazing, low-cost benefits
·Company StabilityWho Are We?
·We offer competitive pay and excellent benefits!
·We are a multi-billion dollar company and the largest manufacturer of furniture in the world, and offer one of the industry’s broadest product assortments at over 20,000 storefronts in 123 countries.
·Growth-Focused is one of our core values, and we are dedicated to helping you grow with us through training, mentoring, and coaching as well as investing in the latest design tools, production equipment and new technologies.
·Environmental efforts are a priority as we continually seek to recycle, reuse and replenish every day.
·Millions of dollars are contributed annually to local and national charities as we seek to improve the lives of people around the world.