Job was saved successfully.
Job was removed from Saved Jobs.

Job Details

Merck & Co, Inc

Associate Director, US HIV Customer Engagement Marketing Lead, REMOTE ( MERCUSR187642ENUS)

Customer Service

Customer Service



North Wales, Pennsylvania, United States

Job Description

In April 2020, our Company announced plans to consolidate our New Jersey campuses into a single New Jersey headquarters location in Rahway, NJ by 2023. Therefore, this role will be temporarily based in a and exact timing of the departmental move to Rahway, NJ will be communicated at a future date.

Our Marketing teams are passionate about bringing our medicines and vaccines to our customers around the world. Through digital listening and patient analytics, we are able to understand our customers’ needs and strive to provide solutions to meet them.

The Associate Director, US HIV Customer Engagement Marketing Lead (CEML) is an experienced marketer who will be responsible for establishing an integrated US HIV portfolio marketing strategy to optimize the end-to-end customer journey through all digital and customer-facing channels. The CEML will provide the strategic direction for the development of integrated digital strategies, content marketing, and other campaigns aligned to prioritized business opportunities across all customer segments, working closely with other marketing colleagues within the franchise and the associated Digital Engagement Team to ensure alignment and delivery against strategic priorities.

Key responsibilities include:

  • Understanding of customer needs and journey mapping to ensure an integrated customer journey map to develop and create the desired customer experience.

  • Consistently remain current on key insights for the brands, customers, and US HIV market landscape.

  • Serve as Product Owner on Digital Engagement Team to ensure strong ongoing integration between Marketing and the Digital Engagement Team in support of successful execution of the franchise strategy in alignment with the brand’s strategic objectives.

  • Work with the entire US HIV marketing team to identify brand opportunities for all targeted customers (campaigns) and develop campaign briefs for the franchises to define prioritized opportunities and strategies for Digital Engagement Team.

  • Serve as lead for the brand team in the co-creation with the DET on digital content strategy and experience plan and implementation, inclusive of testing and assessing user experience.

  • Lead the team in prioritizing key business opportunities across provider, patient, and payor and own development of KPIs.

  • Monitor program success to identify optimization opportunities.

  • Ensure customer experience feedback optimizes ongoing and future brand campaigns and is integrated into future brand strategy.

  • Monitor performance against KPIs and provide guidance to the Digital Engagement Team on strategic priorities and campaign maintenance.

  • Ensure coordination and integration between the Digital Engagement and Personal Engagement teams for the design and development of marketing content.

  • Integrate with Strategic Alliances when appropriate to deliver capabilities and partnership to accomplish campaigns.

  • Stay abreast of leading trends in digital marketing, content strategy and customer engagement and monitor US HIV competitive landscape.

  • This position will report to the US Marketing Leader for the US HIV portfolio.

Travel: 10%

Minimum required education:

  • Bachelor's Degree required

  • Master’s in Business Administration preferred

Required Experience and Skills:

  • Minimum of 5 years experience in marketing, marketing communications, or marketing support of digital promotion assets.

  • Demonstrated ability to execute a brand or customer marketing strategy.

  • Experience and success in cross-functional leadership and teamwork.

  • Strong knowledge of marketing principles.

  • Constituency management across hierarchical lines.

  • Excellent project management skills.

  • Strong communication, presentation, and negotiation skills.

  • Agency management skills.

Preferred Experience and Skills:

  • Knowledge/ experience with US HIV pharmaceutical marketing products and marketplace.

  • Experience working in an agile environment or scrum framework.

  • Market research experience.

  • Knowledge of our Company's commercial, regulatory, and legal compliance policies.

  • Experience in the Company's end-to-end medical/ legal (PRT) review and delivery process.

  • Veeva/PromoMats experience.

  • SAP experience.

Our Human Health Division maintains a “patient first, profits later” ideology. The organization is comprised of sales, marketing, market access, digital analytics and commercial professionals who are passionate about their role in bringing our medicines to our customers worldwide.

Who we are …

We are known as Merck & Co., Inc., Kenilworth, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What we look for …

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.


In accordance with Managers' Policy - Job Posting and Employee Placement, all employees subject to this policy are required to have a minimum of twelve (12) months of service in current position prior to applying for open positions.

If you have been offered a separation benefits package, but have not yet reached your separation date and are offered a position within the salary and geographical parameters as set forth in the Summary Plan Description (SPD) of your separation package, then you are no longer eligible for your separation benefits package. To discuss in more detail, please contact your HRBP or Talent Acquisition Advisor.

New hires in office-based roles in the US & Puerto Rico will be required, subject to applicable law, to demonstrate that they have been fully vaccinated for COVID-19 or qualify for a medical or religious exemption to this vaccination requirement that can be accommodated without an undue burden to the operation. However, subject to applicable law, employees working in roles that the Company determines require routine collaboration with external stakeholders, such as employees in health services, customer facing commercial, or research based roles, will be required to be fully vaccinated as a condition of employment.

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

For more information about personal rights under Equal Employment Opportunity, visit:

EEOC Poster

EEOC GINA Supplement​

OFCCP EEO Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another’s thinking and approach problems collectively. We are an equal opportunity employer, committed to fostering an inclusive and diverse workplace.

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:



No relocation

VISA Sponsorship:


Travel Requirements:


Flexible Work Arrangements:

Remote Work


Not Indicated

Valid Driving License:


Hazardous Material(s):

Number of Openings:


Requisition ID:R187642