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Job Details


Infrastructure Service Lead (ISL) – Dayshift Weekdays ( R-00087187 )

Customer Service

Customer Service

Yearly

No

Washington, Washington DC, United States

Description

Job Description:

Leidos is seeking a System Administrator to support a large enterprise IT contract for the DOD. The individual will conduct real-time monitoring of the health and status of enterprise services, coordinate with respective service lanes for outage resolution and track outage and changes to the environment through to completion. The individual will leverage their prior experience and Standard Operating Procedures (SOPs) to assist with triage and determining impact for any service disruptions noted through monitoring or via direct communication with Service Desk personnel, mission centers, and government leadership. This individual will work in a team environment to ensure mission needs are met and ensure functionality of capabilities for customers.

Primary Responsibilities:

  • Interact with senior leadership, system administrators, and POCs from various services and mission centers on potential system outages or service disruptions for customers

  • Conduct initial triage to determine breadth and scope of a service disruption and be able to identify isolated user problems from system-wide outages

  • Coordinate with support entities across Operations and Engineering to expedite Return to Operations (RTO) for enterprise services and track ongoing restoral efforts for periodic updates to senior leaders and mission centers as required

  • Collect, review, and analyze After Action Reports (AARs) submitted by system administrators to ensure completeness and readability of data provided

  • Track Authorized Service Interruptions (ASIs) and other approved change requests once implementation has begun and through completion and provide periodic updates to senior leaders and mission centers as required

  • Support customer requirements in a 24/7/365 mission environment and within a 24/7/365 IT Operations Center environment on a predetermined Monday through Friday day shift schedule.

  • Update operations and maintenance documentation for 24/7/365 IT Operations Center personnel.

  • Mentor team members to increase foundational knowledge of the team and assist with the review, update, and drafting of SOPs for use on all shifts.

Basic Qualifications:

  • Foundational knowledge around administration of enterprise services and systems

  • Experience with Tier 2 system administration in various service lanes

  • Familiarity with scripting and command line usage for initial triage/troubleshooting or to implement predetermined fix actions for known problems.

  • Experience troubleshooting issues in a large, worldwide, enterprise environment spanning multiple domains

  • Experience with log reviews, incident analysis, and identification of issue trends

  • Experience with monitoring the health and status of enterprise services using SolarWinds, Microsoft SCOM, Splunk, or similar tools

  • Time management skills and the ability to work independently when necessary

  • Strong oral and written communications skills with the ability to compile information into succinct briefs for senior leaders

  • Track record of working effectively within a team, and support to peers toward improved processes and results

  • Experience with IT Service Management (ITSM) ticketing systems such as Service Now

  • Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP)

Education:

  • Bachelor's degree with 6 years of relevant experience, Masters degree with 4 years

  • Education equivalency of Associate’s with 8 years of related experience or High School Diploma with 10 years of related experience can be used in lieu of Bachelor’s degree.

Security Clearance:

  • Due to the nature of the government contracts we support, US Citizenship is required.

  • TS/SCI with a Poly is required for this position or a TS/SCI and willingness to get a Poly.

Pay Range:Pay Range $65,000.00 - $100,000.00 - $135,000.00

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.