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Job Details


Staff Manufacturing Service Engineer (R478193)

Customer Service

Customer Service

Yearly

No

Kalamazoo, Michigan, United States

Why engineering at Stryker?

At Stryker we are dedicated to improving lives, with a passion for researching and developing new medical device products. As an engineer at Stryker, you will be proud of the work that you will be doing, using cutting-edge technologies to make healthcare better. Here, you will work in a supportive culture with other incredibly talented and intelligent people, creating industry-leading medical technology products. You will also have growth opportunities as we have a culture that supports your personal and professional development.

Need another reason to apply? Check out these 8 reasons to join Stryker's engineering team: https://www.strykercareersblog.com/post/8-reasons-to-join-strykers-engineering-team

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com

Our benefits include bonuses; commissions; healthcare; insurance benefits; retirement programs; stock based plans; paid time off plans; family and parenting leaves; tuition reimbursement; wellness programs; onsite fitness centers and cafeterias; discount purchase programs; and service and performance awards – not to mention various social and recreational activities.


Who we want-

  • Analytical problem solvers. People who go beyond just fixing to identify root causes, evaluate optimal solutions, and recommend comprehensive upgrades to prevent future issues.
  • Dedicated achievers. Relentless about quality, people who thrive in a fast-paced environment and will stop at nothing to ensure a project is complete and meets regulations and expectations.
  • Curious learners. Engineers who seek out cutting-edge research and information to expand and enhance their abilities.
  • Collaborative partners. People who build and leverage cross-functional relationships to bring together ideas, information, use cases, and industry analyses to develop best practices.

What you will do-
As a Staff Manufacturing Service Engineer, you will represent the Global Customer Care team on M&A due diligence and integration by working with Marketing, R&D, Advanced Sourcing, Advanced Quality, Connected Care Team, Advanced Operations, and Operations on new product development. You will serve as the champion for service needs in the Merger and Acquisition process and empower designing for serviceability within the development process. You will also be responsible for the design and optimization of service lines needed to repair the devices through LEAN methodologies to meet customer expectations and then transitioning products into service globally. You will also ensure standard service launch kits are developed and meet all regulatory requirements.

Additional responsibilities:

  • Monitor and control progress of projects to ensure sound application of engineering principles are used and design intent is being followed and achieved
  • Coordinate with other Stryker units, vendors, and senior leadership as needed to ensure specific cost, time and/or regulatory standards are met
  • Train others on product development related topics, as well as training service technicians on optimized repair processes
  • Evaluate the results of projects throughout testing and provide servicing guidance
  • Evaluate cycle times, line setup, and equipment requirements to ensure repair process meets customer and technician expectations
  • Partner with R&D on all new products to ensure service launch kits are defined and implemented during the launch of products to induce, but not limited to:
    • Serviceability reviews
    • Partnership with appropriate groups to define fixture and equipment requirements globally
    • Development of global low-cost custom test equipment with simplistic troubleshooting
    • Prepare and define service procedures, including disassembly, assembly, and testing
    • Ensure Preventative Maintenance is clearly defined and feasible to accomplish
    • Ensure service launch kits are available upon launch of the product
    • Define and document field diagnostic equipment and processes
    • Ensure spare parts are defined and ready in conjunction with AO
    • Ensure requirements are given to both mechanical and electrical fixture teams
    • Analyze, determine, and advocate for service model that best meets the needs of our customers and business
    • Conduct or direct all required service validation activities, including validation plans and equipment installation/qualification
    • Create service-specific PFMEAs and implement poka-yoke mechanisms where possible
    • Partnering with appropriate engineering disciplines such as Product Engineering, RA, QA, AO, Operations Engineering, Advanced Sourcing, Service Operations, and International teams to gather inputs and develop the Service process

Minimum Requirements:

  • Bachelor’s degree in an engineering discipline
  • 5+ years of related engineering experience

Preferred Skills:

  • Demonstrated mechanical/electrical design and problem-solving skills
  • Demonstrated ability to operate small hand tools (e.g., pliers, screwdrivers, wrenches, hammer, etc.), power tools and test/inspection equipment required
  • Experience with Lean manufacturing, Six Sigma principals and/or other continuous improvement tools
  • Must be able to manage time, projects, stress, and conflict
  • Must possess strong interpersonal skills, including written and oral communication
  • Experience with objective ergonomic assessing tools like Humantech MMH calculator

Know someone at Stryker?

Be sure to have them submit you as a referral prior to applying for this position. Learn more about our employee referral program at https://careers.stryker.com/referrals/

About Stryker

Stryker is one of the world’s leading medical technology companies and, together with our customers, is driven to make healthcare better. We offer innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.

We are proud to be named one of the World’s Best Workplaces and a Best Workplace for Diversity by Fortune Magazine! Learn more about our award-winning organization by visiting stryker.com