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Job Details


UnitedHealth Group

Access Service Representative (Northwell) - Manhasset, NY (109881640)

Customer Service

Customer Service

Yearly

No

Manhasset, New York, United States

$2000 Sign On Bonus For External Candidates

Opportunities with Northwell Health. Bring your passion for health care to Northwell Health, an Optum partner in New York. We’re a team that’s committed to providing excellent service to every patient, every time. Employed by Optum, part of the UnitedHealth Group family of businesses, you will support Revenue Cycle Management at Northwell Health. Here, we bring together some of the greatest minds and most advanced ideas on where health care must go to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life’s best work.SM

This Access Service Representative (Northwell) position is full - time (37.5 hours / week), variable days. Employees are required to work our normal business hours of 7:00 AM - 3:00 PM. It may be necessary, given the business need, to adjust daily schedule and to work occasional overtime, and / or weekends. Our office is located at 300 COMMUNITY DR, MANHASSET, NY.

We offer 4 - 5 weeks of paid training. The hours during training will be 8:00 AM - 4:30 PM from Monday - Friday.

Primary Responsibilities:

  • Pre - registers and / or registers patients according to departmental policy and procedure
  • Enters patient information and charges into appropriate system
  • Provides patients with all pertinent information and obtains appropriate signatures on medical, legal and financial forms
  • Verifies financial / insurance information using appropriate database retrieval systems
  • Provides guidance and assistance to patients and staff members with regard to insurance regulations
  • Accepts payment from patients; reconciles cash payments and provides appropriate feedback to Supervisor regarding various payment and / or cash issues
  • Directs patients to appropriate areas following registration
  • Performs various related clerical duties supporting department operations including, but not limited to, answering telephone maintaining files, scanning, keeping inventory of supplies, and informing management of all activities, needs and problems
  • Maintains current knowledge base regarding insurance information and managed care guidelines; maintains knowledge base of designated networks based upon managed care contracts in order to provide assistance to patients
  • Demonstrates ability to utilize data retrieval insurance eligibility systems
  • Participates in quality control activities
  • Reviews, assesses and evaluates patient registrations to ensure accuracy of demographic and financial information; and corrects erroneous registrations and informs Supervisor
  • Performs related duties, as required

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • High School Diploma / GED (or higher)
  • 1+ years of experience in customer service
  • Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
  • Ability to work any shift (37.5 hours / week) between the hours of 7:00 AM - 3:00 PM on variable days including the flexibility to adjust daily schedule and to work occasional overtime, and / or weekends based on business need
  • Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

  • Any previous hospital OR physician's office patient registration experience
  • Experience in insurance reimbursement and financial verification
  • Bilingual fluency in English and Spanish

UnitedHealth Group requires all new hires and employees to report their COVID-19 vaccination status.

Military & Veterans find your next mission: We know your background and experience is different and we like that. UnitedHealth Group values the skills, experience and dedication that serving in the military demands. In fact, many of the values defined in the service mirror what the UnitedHealth Group culture holds true: Integrity, Compassion, Relationships, Innovation and Performance. Whether you are looking to transition from active duty to a civilian career, or are an experienced veteran or spouse, we want to help guide your career journey. Learn more at https://uhg.hr/transitioning-military

Learn how Teresa, a Senior Quality Analyst, works with military veterans and ensures they receive the best benefits and experience possible. https://uhg.hr/vet

**PLEASE NOTE** The sign on bonus is only available to external candidates. Candidates who are currently working for a UnitedHealth Group, UnitedHealthcare or related entity in a full time, part time, or per diem basis ("Internal Candidates") are not eligible to receive a sign on bonus.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

Keywords: #RPO, #RED

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