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Financial Service Rep I (22003458)
About the Role: The Financial Services representative primarily handles various functions associated with Consumer Financial Services, Windstream’s credit policy, fraud, and LD abuse. What You’ll Do: - Responsibilities include but are not limited to answering calls, chats, and emails from both internal and external Customers - Handling Consumer trace, WLD abuse and manual review calls. - Works various audits daily, weekly and monthly, restores non-pay disconnected accounts, makes outbound calls and enters simple orders as needed Do You Have? - Demonstrated customer interface with good negotiating skills. - Exhibits competent multi-tasking skills and takes initiative in diffusing challenging customer contacts. - Ability to make sound decisions and use proper discretion in handling customer issues within company guidelines. - Must be able to work in a team environment and adhere to company guidelines and practices. - Experience in Customer Service, Credit or Collections, with a familiarity with consumer and commercial credit bureau reports, credit scoring, the Equal Credit Opportunity Act and Fair Credit Reporting Act a plus. - Working knowledge of collection practices including bankruptcies. - The ability to work flexible hours on a rotating schedule including evenings, weekends and some company designated holidays Even Better: - Bilingual (English/Spanish) skills a plus. - Previous experience in multi-line telephone communication skills in collections environment strongly preferred. - Good telephone and communication skills (verbal and listening) - Effective interpersonal skills to interface with internal and external customers. - The ability to manage multiple priorities in a fast-paced environment is essential. - Proficiency in Microsoft Word and Excel. Our Benefits: - Medical, Dental, Vision Insurance Plans - 401K Plan - Health & Flexible Savings Account - Life and AD&D, Spousal Life, Child Life Insurance Plans - EducationalAssistance Plan - Identity Theft, Legal, Auto & Home and Pet Insurance About US: Windstream Holdings, Inc., is a leading provider of advanced network communications and technology solutions for consumers, small businesses, enterprise organizations and carrier partners across the U.S. Minimum Requirements High School diploma or equivalent and 2+ years’ experience with 1-2 years directly related to the job. College hours or a college degree may be substituted for some experience as deemed appropriate.