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Job Details

UnitedHealth Group

Service Now Administrator - Quezon City, NCR (110505731)

Customer Service

Customer Service



Quezon City, Metro Manila, Philippines

Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)

Primary Responsibilities:

  • Perform systems support activities including required participation in an on-call rotation for support of systems outside of normal business hours
  • Coordinate and perform ServiceNow application and platform upgrades
  • Work with IT ServiceNow vendor Team and other key client stakeholders within IT and the Business
  • Partial development of ServiceNow modules to support the business and IT Service Management practices (Problem, Change, Incident, Request, Project Manager, CMDB, etc.)
  • As part of the development life cycle, creation and updates of test cases for functional and regression testing
  • Contribute to the entire implementation process for new applications and enhancements to existing applications
  • Create and maintain system support documentation
  • Implement additional ServiceNow modules, as they are procured
  • Drive the improvement of our ServiceNow implementation and service offerings based on user feedback
  • Create custom workflows to support business processes
  • Create integrations and process automation using ServiceNow
  • Administer/maintain API and data integration processes between ServiceNow and other services
  • Create and maintain Service Catalog Items and Knowledge Bases
  • Develop and documents the framework for integration and implementation for changes to technical standards
  • Develop moderate to complex infrastructure interactions to ensure the security, stability, ability to recover, and access to systems and information
  • Participate in cross-functional initiatives on the development and implementation of enterprise-wide major installations, upgrades and process changes
  • Provide technical guidance to others as appropriate
  • Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

  • 6+ years experience in Service Now Administration
  • 1+ years of experience with JavaScript
  • 1+ years of experience with ServiceNow development
  • 1+ years of experience with ITSM processes (Incident/Problem/Request/Change management)
  • Prior experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO SAML Setup and Integration of ServiceNow to Other Applications
  • Experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angler 1.5
  • Prior experience with application support and on-call rotation
  • Prior experience with ServiceNow code promotion
  • Demonstrated knowledge of infrastructure design, implementation, administration, planning, developing
  • Demonstrated knowledge of technology, business, and industry
  • Advanced knowledge of multiple ServiceNow modules
  • Strong sense of responsibility
  • Strong oral and written communication and presentation skills
  • Strong human relations skills to effectively interact with leadership and management, peers, business partners and vendors
  • Skilled at systems, creative, critical and analytical thinking, decision making and problem solving

Preferred Qualifications:

  • Technical Certification
  • ServiceNow Certified Application Developer or other ServiceNow certification
  • Experience with CI/CD pipelines
  • Using web service calls, authentication and certificate management (AWS, SAML environment)

Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make health care work better for everyone. So when it comes to how we use the world's large accumulation of health-related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work.(sm)

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

Optum is a drug-free workplace. © 2022 Optum Global Solutions (Philippines) Inc. All rights reserved.