CUSTOMER ZONE TECH II

Summary

Strive for satisfactory customer service by performing such duties as: cable maintenance, installation, removal, rearrangement and maintenance of single line and associated apparatus equipment, up to and including cross connection to the switching equipment; single & multi channel subscriber carrier systems; performs other related duties.

Responsibilities

Duties include, but are not limited to, the following:

A. PERSONAL CONTACTS:

Interdepartmental Moderate
Intradepartmental - Frequent
Customer - Frequent
Vendor Seldom

B. DRIVING: Frequent

C. TRAVEL RELATED: Moderate - Normally Within District

D. Climbing poles and ladders; lifting 50-75 pounds on a regular basis; pushing, reaching, bending and stooping; manual dexterity; good sense of balance; and good color vision.

E. TOOLS AND EQUIPMENT USED:

Cable Locator
Tones
Bucket Truck or Van
Amptool
Numerous other tools
Associated Test Equipment
Drop Plows

F. May be required to perform additional duties and tasks as required by the Company.

Qualifications

A. Tests - Results obtained in standard tests for this position must meet minimum requirements established by the Company, in accordance with Company policy.

B. Previous electronics training and/or related outside work experience typically gained through such positions as Station Installer Maintainer, Installer-Maintainer, or Cable Splicer

C. Ability to work independently

D. Ability and desire to work face-to-face with customer

E. Willingness to work out-of-doors in adverse weather conditions

F. Ability to work with hand tools as listed

Test(s) Required

Verizon Job Fit Test B
Field Operations Assessment
Technician SI

Test Preview

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. At Verizon, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion page to learn more.

COVID-19 Vaccination Requirement

NYC candidates: Verizon requires new hires to be fully vaccinated against COVID-19 for onsite and hybrid NYC roles. Verizon provides reasonable accommodations consistent with legal requirements (e.g., for medical or religious reasons). Additional information will be provided during the hiring process.