Director ERC Customer Engagement Advisor - Remote - Multiple positions

Bringing life-changing medicines to millions of people, Novartis sits at the intersection of cutting-edge medical science and innovative digital technology. As a global company, the resources and opportunities for growth and development are plentiful including global and local cross functional careers, a diverse learning suite of thousands of programs & an in-house marketplace for rotations & project work. With a strong medicines pipeline our current transformation will not just deliver growth for our business but continue to allow us to bring innovative medicines to patients quickly.<br><br>The Director, ERC Customer Engagement Advisor will identify, assess, and support effective management of risks presented by customer facing (CF) teams across all US functions (Medical, Sales, Market Access, Patient Services and Marketing) to empower CF associates to independently execute function-specific and cross-functional strategies in compliance with applicable NPC policies, procedures and CIA requirements. The ERC Customer Engagement Advisor will provide clear, timely and accurate function-specific and cross-functional ERC guidance, including the ‘why’ to CF teams. The ideal candidate is passionate about both empowering associates to act compliantly and ensuring ERC guidance to CF associates is clear and actionable. <br><br>Your responsibilities will include, but are not limited to:<br><br>•Develop and execute strategies to integrate clear and actionable ERC guidance into the operations and training strategies for assigned CF teams (e.g. Sales, Mkt Access, Medical, Patient Services and Marketing) to support execution of function-specific and cross-functional strategies in compliance with applicable NPC policies, procedures and CIA requirements (e.g. Compliance Champions networks). <br>•Collaborate with CF stakeholders in connection with innovative or complex CF strategies to identify, assess, and support effective management of risks to ensure execution of such strategies is in compliance with applicable Novartis policies, procedures and CIA requirements. <br>•Effectively engage with CF leadership teams to ensure they have a holistic view of ERC risks in their teams (key watch areas, what’s going well, etc.) and collaborate to implement strategies to address key or emerging risks. <br>•Proactively monitor evolving US healthcare environment, enforcement trends and compliance programs of other pharmaceutical, biotech and medical device companies, analyze with deep understanding of CF team strategies and applicable ERC policies to identify and share insights within ERC. <br>•Be a knowledge expert related to Novartis healthcare compliance policies, procedures and CIA requirements and how they apply to associates’ roles and responsibilities throughout of the US organization.<br>•Develop trusted relationships with associates of all levels in CF teams to promote a SpeakUp culture and proactively identify areas where ERC policies may be unclear or confusing and collaborate with ERC and CF team stakeholders to resolve them.<br>•Proactively engage with Ops/Analytics/Training teams supporting CF teams to evaluate data related to interactions with customers to identify trends and proactively mitigate key and/or emerging risks <br>•Engage with Therapeutic Area General Manager and related cross-functional leaders to ensure a holistic view of risks across the strategies leveraged for assigned therapeutic area(s) (key watch areas, what’s going well, etc.) and ensure clear and actionable ERC guidance is provided or seamless transition to the appropriate ERC stakeholder.<br><br>This is a US based position. No international relocation will be provided for this position. <br><br>This position can be based remotely anywhere in the U.S. (there may be some restrictions based on legal entity). Please note that this role would not provide relocation as a result. The expectation of working hours and travel (domestic and/or international) will be defined by the hiring manager. This position will require 15-20% travel.