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Job Details

Service Administrator - India

Customer Service

Customer Service


New Delhi, Delhi, India


Job Description:

Leidos Security Enterprise Solutions organization is comprised of highly skilled, motivated and customer focused professionals that are experts on customer relationships, understanding their needs and providing the right solution with Leidos Aviation products.

We are looking for a strong service administrator to add to our India Service organization. The service administrator will be responsible for assisting field service teams with administration related tasks that reduce non-value added activities for the service teams and allow teams to focus on their primary job duties and increase overall team efficiencies.

The service administrator will also be responsible for working with internal team members to ensure compliance with identified programs.

The successful candidate must have a strong work ethic, excellent organizational skills, possess a problem-solving attitude and take ownership of issues.

  • Order necessary site supplies for all service locations

  • Order technician toolkits and other related tools.

  • Develop, track and maintain meter calibrations.

  • Coordinate calibration activities with calibration labs.

  • Coordinate shipping and distribution of meter calibrations between service technicians and calibration labs. Ensure all meters are calibrated on schedule and never exceed 365 days between calibrations.

  • Open purchase requisitions for purchases requiring a purchase order.

  • Work with procurement team members in UK division to ensure PO’s are issued in a timely manner.

  • Assist HR with onboarding process of new service hires to ensure all devices have been ordered (laptop, cell phone, company ID badge, secure token)

  • Provide training to new service hires to ensure staff have proper training and know to how use the following systems:

  • - Timecard system

  • - Expense system

  • - Quality system

  • - Leidos Prism, CIO Central and Vector sites.

  • Ensure new service hires have proper login credentials for the Service CRM system.

  • Make recommendations and enhancements on business processes. Work with internal team members to formally document processes according to Leidos procedures.

  • Assist AERB and BCAS team members with admin tasks as needed.

  • Other tasks/duties that are required and assigned based on business needs


• BS/BA in accounting or other related field is desired

• 3+ years experience in a high functioning administrative role

• 3+ years of experience working with an ERP/CRM/SAAS system

• Preference for prior experience in a service organization


• Strong ability to work in a matrix organization

• Ability to problem solve

• Possess excellent organizational skills.

• Must be able to effectively converse in the English language

• Strong communication skills with the ability to communicate at all levels.

• Ability to self-prioritize assigned tasks.

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.