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Job Details


SWF SLF Outside Service Tech Intermediate Level 2 - 807

Customer Service

Customer Service

No

Salt Lake City, Utah, United States

Service Technician is primarily responsible for the repair of case goods, leather and upholstery furniture. Completing minor furniture repair on all types of product damage, including handling or damages that may occur with furniture purchased in customers homes.

Responsibilities:

Maintains a high level of professionalism and customer service with both internal and external customers, on the phone and in person.

Performs in-home furniture repairs. Goal is 85% completion.

Accurately report situations that occur when repairs cannot be completed.

Must be able to assess damages to determine cause. For example, Driver, Mfg., Customer abuse.

Must maintain safe driving record.

Must maintain clean and stocked service vehicle and records.

Must be able to use digital camera,

Possess good communication skills written and orally.

Report mechanical condition of service vehicle daily.

Respect customer’s property and prevent in home damage due to own actions.

Is able to burn in small scratches, repairs cracks and splits on edges, repairs small leather/vinyl defects utilizing heat cure, adds graining on edge piece repairs, blend colors and sheen in small areas.

Performs simple replacement part repairs.

Tracks and monitors replacement parts.

Maintains proper safety usage of all products that are used within customers’ homes

Job Type: Full-time

Salary: $15.00 - $230.00 per hour

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Vision insurance

Benefits Statement

At Ashley we believe in providing you flexibility for you and your family. When you join our family, you are eligible to participate in our comprehensive Benefits programs which includes; Health, Dental, Vision, Life/Disability, Flexible Spending Accounts, 401(k), Paid Holidays Paid Vacation, Paid Sick Leave and Profit Sharing. Benefits may vary based on position and location, so we encourage you to speak with the recruiting team during the interview process.

• AGR / SLF DC: 80 hours on one-year Anniversary

Schedule:

  • 8 hour shift

License/Certification:

  • Driver's License (Required)