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Job Details

Penske Truck Leasing Co., L.P

Accounts Payable Customer Service Associate - Logistics

Customer Service

Customer Service


Beachwood, Ohio, United States

Accounts Payable Customer Service Associate - Logistics (Job Number: 2300410 )

Position Summary:

Penske Logistics is looking for an Accounts Payable CSA to support freight payment within the financial support group to become part of an excellent team. This is a great opportunity for an individual who is self-motivated, has strong analytical and computer skills, strong attention to detail and is enthusiastic to work in a customer-centric environment. This position is involved in all processes and functions of freight payment (AP), final mile network payment and proof of delivery, as well as financial system functions. Candidate must have proven communication with a strong focus on internal and external customer service to meet business needs.

Major Responsibilities:

  • Work with Supervisor/Lead to determine and achieve time lines for resolution, ability to adapt quickly from one task to another
  • Substantial customer and carrier facing
  • Use multiple systems to review and process carrier freight invoices
  • Ability to read and interpret carrier contracts for rating
  • Audit balance due invoices for accuracy
  • Process and audit LDC network invoices
  • Utilize multiple systems to download, track, retrieve and post proof of delivery copies
  • Adjust financial records in TMS system
  • Weekly metrics and reporting; Run metrics and measures to manage process controls
  • Update freight pay SOP’s periodically
  • Communicate with customer and carriers to resolve issues
  • Maintain Transportation Management systems
  • Respond to internal and external customer inquiries
  • Works with Operations Managers to meet customer expectations
  • Other projects and tasks as assigned by supervisor
  • Stay current on the customer's industry


  • At least 1 year of customer service experience required
  • At least 1 year of accounts payable experience required
  • Bachelor’s Degree or some college preferred / High school diploma or equivalent necessary
  • Ability to manage multiple tasks and prioritize time sensitive situations in a fast paced environment
  • Advanced computer skills including Excel, prior use of Smart Sheets preferred

Physical Requirements:

-The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

-The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

-While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

-Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer.

About Penske Logistics

Penske Logistics is a wholly owned subsidiary of Penske Truck Leasing. With operations in North America, South America, Europe and Asia, Penske Logistics provides supply chain management and logistics services to leading companies around the world. Penske Logistics delivers value through its design, planning and execution in transportation, warehousing and freight management. Visit to learn more.

Work Locations :

3000 Auburn Dr 3000 Auburn Dr

Beachwood, OH 44122

Primary Location : United States-Ohio-Beachwood

Job : Logistics/Supply Chain

Penske Oracle Job (US & CA only do not edit): : PL.Customer Service Associate

Req ID: 2300410