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Bristol Myers Squibb

Sr. Director, Global Customer Partnership & Supply Orchestration (CPSO) Collaboration Lead

Customer Service

Customer Service


Devens, Massachusetts, United States

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:

The Global Collaboration Lead is responsible for the Coordination, process improvement, and execution (e.g., timing/scheduling, material preparation, and decision/issue cascading & follow-through) of three key processes that operate within GSC, and the broader BMS organization as a whole. These process are :

  • S&OP process execution

  • Short term exception management (of issues), STEM.

  • Resource allocation of executional support for the business units

With these responsibilities the Global Collaboration Lead’s responsibilities include execution of the Pre-S&OP meeting to document Supply Chain gaps, resolutions, and recommendations for Executive meeting(s). Secondly, ensuring issue management is undertaken in a rigorous way and that a summation of these issues is published to senior leaders within the organization on a regular basis. In addition, they lead a team that provides operational support to the regional Executive Directors who in turn, are partnering with the various regional commercial business units to ensure BMS is best serving our patients with medicines.

Key Responsibilities

  • Execute the process and establish a seamless and systematic cadence, link, and flow of information between Pre-S&OP, Global S&OP and Executive S&OP meetings

  • Execute Pre-S&OP meeting, including generation of S&OP reports & metrics, documentation of Supply Chain gaps and resolutions, and documentation of recommendations and agenda for Executive meeting(s)

  • Coordinate Global & Executive S&OP meetings, including timing/scheduling, material preparation, and ensuring SC constraints are communicated clearly and early to define appropriate allocation decisions

  • Participate in global supply & demand reviews, understand how changes in one market may have implications on supply/demand in others, and communicate these risks in a timely fashion

  • Ensure, in partnership with Demand & Supply Planning, the overall Plan quality by driving best practices with S&OP and actions to improve forecast accuracy and related metrics

  • Participate in Demand Consensus Meetings

  • Ensure supply issues and resolutions are cascaded through necessary forums based on defined escalation pathways to enable proactive and efficient risk management

  • Provide ‘issue status’ reports, to executive leaders in both GPS and the commercial organization highlighting progress to resolution and major risks associated with critical issues that are or have the potential too, disrupt product supply.

  • Lead regular reviews of ‘supply issues’ tracking progress and holding teams accountable for the timely delivery of solutions and resolution.

  • Lead the team of ‘operational execution’ colleagues that provides operation support to the regional business unit leaders. Triage allocation of resources across the regions to assist with aggregation of demand signals / escalation needs and decomposition of information across market clusters.

  • Manage the co-ordination of projects across the team, such as ‘launch process optimization (as part of Project Clarity’ and segregation management.

  • Participate in global allocation decision making, using knowledge of global supply and demand trends / forecasts to inform allocation decisions

  • Participate in strategic portfolio segmentation decision-making, using knowledge of historic supply chain gaps and areas for improvement

  • Engage in monthly review with OTC Team

  • Ensure that project objectives are clear and executed according to plan

  • Attend Regional Finance/Budget Review to ensure adherence of applicable teams to budget plans

  • Facilitating the prioritization of supply allocation when demand exceeds supply

  • Identifying gaps in the existing S&OP process & developing plans for continuous improvement that align with business priorities

  • Training & coaching all stakeholders ensuring clear expectations around roles & responsibilities within the S&OP and STEM processes

  • Daily engagement with the Demand Planning Organization assisting with the development & execution of their role priorities including senior ownership of the demand planning tools & process

  • Collaborates with CPSO Business Unit Heads or via forums to gain alignment on business priorities, performance, challenges especially related to GS&OP/ES&OP

Qualifications & Experience
If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

  • Full understanding regarding how the forecast impacts financial & operational planning & performance

  • Project Management & Change Transformation capabilities

  • +15 years of experience leading End-to-End supply chain planning processes (i.e., demand/forecasting, supply/inventory planning, S&OP rollout/management) in a global /companywide leadership scale of S&OP/IBP execution and implementation

  • Strong interpersonal and collaborative skills, as well as strong skills as a negotiator to reach consensus, alignment and commitment from key stake holders

  • Strong presentation and business case development skills

  • Demonstrated team and cross-functional stakeholder leadership skills

  • Demonstrated ability to attract, develop, and retain high-performing teams

  • Leading process excellence initiatives globally with focus on improving decision making, speed to action and strong focus on S&OP

  • Exceptional executive-level presentation skills in delivering timely and succinct messaging to inform and elicit decision making and/or consensus

  • Strong communication skills (Verbal, Presentation, Written) to communicate effectively with executive level leadership such as SVPs, VPs, GMs

  • Demonstrated ability to resolve conflicts and make informed decisions under time pressure and strong negotiation skills

  • Experience in leading and building a high performing team, creating a culture of empowerment, innovation, inclusion and growth

  • Ability to lead with agility and adapt quickly to competing priorities while remaining focused

  • Ability to work effectively under pressure to meet deadlines


If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

COVID-19 Information
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.