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Job Details

Bristol Myers Squibb

Solution Engineer, Global Customer Master

Customer Service

Customer Service


Princeton, New Jersey, United States

Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more:

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology, and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.  

Position Summary 

At BMS, digital innovation and Information Technology are central to our vision of transforming patients’ lives through science. To accelerate our ability to serve patients around the world, we must unleash the power of technology. 

We seek an energetic and experienced IT professional to join the foundational enterprise customer team. In this role, the candidate will manage the delivery and IT operational support for Enterprise Customer Master Platforms reporting to Global Enterprise MDM Solution Engineering Lead in Foundational Master Data Management. The candidate will work across the Enterprise Customer Master (CM) team, and key stakeholders, to ensure delivery of solutions adhering to Enterprise Architecture guidelines and BMS policies and procedures. If you want an exciting and rewarding career that is meaningful, consider joining our diverse team!  

Key Responsibilities:


Aid in Design, develop and implement Enterprise Master Data Management solutions.

Work with the BMS Digital Capability Managers (US and O-US) to identify a workload intake model for requests from various stakeholders regarding any new or revised work.

Manage delivery of changes for Enterprise Customer Master applications working with various vendors

Review and Approve System Test Deliverables

Work with engineering team on the development and upgrade of related tools

Manage system integration efforts, and create operational efficiencies through automation and process improvements 

Work with Enterprise and Data Architecture teams to ensure solutions are adhering to Enterprise Architecture guidelines  


Provide IT operational support of all Global Customer Master platforms (e.g. demand management, overseeing the monitoring/managing of jobs, change ticket approvals, job rescheduling, connectivity issues, system monitoring etc).

Aid in determining the hyper care and support model

Manage the outsourced IT support for the Enterprise Customer Master platforms

Vendor Management

Manage IT partners and consulting resources for Enterprise Customer Master solutions to ensure solution delivery and realization of business outcomes

Qualifications & Experience: 

8+ years overall work experience in Information Technology with 3+ in biotechnology, pharmaceutical, and health care industries 

5+ years MDM Application support experience a must

3+ years with Customer Master hands on development experience a must

Experience/familiarity with Reltio, Informatica and Veeva MDM solutions a plus

Ability to translate complex concepts and strategy into meaningful communication

Ability to manage multiple competing priorities

Strong attention to detail

Experience with global technology solutions and management of offshore resources

Good knowledge of Data Management principles

Proficiency at demonstrating the Core BMS Behaviors

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol
Physical presence at the BMS worksite or physical presence in the field is a necessary job function of this role, which the Company deems critical to collaboration, innovation, productivity, employee well-being and engagement, and it enhances the Company culture.

COVID-19 Information
To protect the safety of our workforce, customers, patients and communities, the policy of the Company requires all employees and workers in the U.S. and Puerto Rico to be fully vaccinated against COVID-19, unless they have received an exception based on an approved request for a medical or religious reasonable accommodation. Therefore, all BMS applicants seeking a role located in the U.S. and Puerto Rico must confirm that they have already received or are willing to receive the full COVID-19 vaccination by their start date as a qualification of the role and condition of employment. This requirement is subject to state and local law restrictions and may not be applicable to employees working in certain jurisdictions such as Montana. This requirement is also subject to discussions with collective bargaining representatives in the U.S.

BMS is dedicated to ensuring that people with disabilities can perform complex functions through a transparent recruitment process, reasonable workplace adjustments and ongoing support in their roles. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, direct your inquiries to Visit to access our complete Equal Employment Opportunity statement.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.