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Job Details

Senior Field Service Representative

Customer Service

Customer Service


Comstock Park, Michigan, United States

Eaton’s Electrical Engineering Services & Systems division is currently seeking a Senior Field Service Representative.

Senior Field Service Representative roles offer company car and guaranteed 40-hour paid week.​

The expected annual salary range for this role is $78,750 - $115,500 a year.

Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What you’ll do:

Position Overview:

The Senior Field Service Representative is responsible for providing field service support and consultation such as acceptance testing, commissioning, and troubleshooting of low, medium, and high voltage systems. You will advise customers and provide best technical solutions to solve customer issues. You will complete assigned jobs with assistance from lead technicians and engineers. In addition, you will conduct required tests and calibration using test equipment and check and maintain equipment to ensure compliance with applicable standards. 

In this function you will:

-Work on assigned projects for electrical equipment

-Deliver technical solutions to customers

-Perform less conventional complex engineering assignments that may involve equipment or product design, testing of materials, process studies, or research investigations

-Display proficiency in the following: Test Equipment Operation, Troubleshooting Techniques, Protective Relays, Power Quality Measurements, Disaster Recovery, Rotating Machinery, Protection & Control Design


Required (Basic) Qualifications:

-High School Diploma or higher AND a minimum of 3 years of field service experience evaluating and servicing electrical distribution or control systems

-Possess and maintain a valid and unrestricted driver’s license

-Must be legally authorized to work in the United States without company sponsorship, now or in the future.

-All candidates must reside within a 50-mile radius of the work location(s) listed. No relocation will be offered for this position. Active Military Service member candidates are exempt from the geographical area limitation.

Preferred qualifications:

-Bachelor's degree in engineering (electrical, mechanical or engineering technology) from an accredited institution.

-Experience performing power quality measurements, troubleshooting, and analysis is highly desirable.

-Experience with protective relays is highly desirable


Position Success Criteria:

-Strong computer skills

-Understanding of the company's and competitor's electrical, electronic and mechanical products and services.

-Knowledge and practice of safety precautions related to working with electrical and electronic equipment.

-Demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.

-Submit to periodic customer required background and drug screenings.


We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law.

Eaton considers qualified applicants regardless of criminal histories, consistent with local laws. To request a disability-related reasonable accommodation to assist you in your job search, application or interview process, please call us at [Register to View] to discuss your specific need. Only accommodation requests will be accepted by this phone number.

We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here ( for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.